Account Manager

At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers  – including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga – to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For publishers, this means less lift, more players and more payers. For players, Coda’s solutions allow them to pay for play their way.

Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence. We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.

If you’re ambitious, bold and ready to take your career to the next level, get in touch!

About Coda’s Global Partnerships Team 

This will be a regional role covering key markets such as Thailand, Myanmar, Cambodia and Laos, and plays a vital role in Coda's overall revenue and profitability. As local partnerships are essential to our success in this region, the Account Manager will play a pivotal role in driving Coda's growth. In addition to supporting business development initiatives, this role will provide valuable assistance to other functional teams as required, ensuring seamless operations and maximizing opportunities for success.

Responsibilities:

• Client Relationship Management: Establish and nurture positive relationships with both current and potential clients by thoroughly understanding their needs, goals, and expectations. Maintain regular communication with clients to gauge satisfaction levels, promptly address any concerns, and customize solutions to align with their specific requirements.
• Account Planning: Enhance account planning by creating detailed strategies to meet client needs and drive mutual success. Identify opportunities for upselling or cross-selling products/services aligned with client goals. Collaborate with internal teams to deliver tailored solutions and adapt plans based on client feedback and market trends.
• Account Management: Ensure adherence to legal and compliance obligations by meticulously managing all paperwork related to fee adjustments, tax implications, and other regulatory matters. Proactively follow up on any payment delays or settlement issues to uphold seamless business operations. Serve as the primary liaison externally, representing Coda, and internally, advocating for the partner or market perspective when collaborating across various Coda teams. Additionally, oversee the day-to-day interactions with local partners, including managing operational tasks and troubleshooting as needed.
• Reporting & Performance Tracking: Track performance metrics for assigned accounts and analyze data to uncover trends and improvement opportunities. Strengthen reporting by delivering detailed insights on business development activities, key performance indicators, and market trends. Provide regular reports analyzing sales pipelines, client engagement, competitor activities, and industry benchmarks. Identify patterns and areas for optimization. Collaborate with cross-functional teams to align reporting with strategic objectives and foster a culture of improvement.
• Market Knowledge & Support: Stay informed about market changes, including competitor movements, payment landscape shifts, distribution trends, pricing benchmarks, and regulatory updates. Build and nurture a network of local industry leaders to gather valuable insights and stay ahead of market trends. Collaborate in cross-functional and cross-regional initiatives to share best practices and provide support. Additionally, offer local administrative assistance to ensure smooth operations.

Requirements:

• 2+  years of experience in Account Management, B2B sales or BD, with a proven track record of negotiating, closing deals and retaining accounts in the country
• Proficiency in both written and spoken Thai is a must as this role handles local partners in Thailand
• Experience in Payments, Fintech or distribution of digital content is a strong plus
• Track record of effectively optimizing and managing partnerships
• Excellent written and verbal communication skills; can communicate clearly and effectively
• Strong skills in strategic thinking, data analysis and creative problem-solving
• High sense of ownership, autonomy and self-motivation

Joining the Coda team means diving into a fast-paced, challenging, and exciting world. With Codans spread across over 30 countries around the world, our highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. 

If you have a passion for pushing boundaries, and thrive on continuous improvement through experimentation, we'd love to hear from you!

WFH / Hybrid Support: Get a monthly allowance to cover your working expenses and keep you connected.

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter!

Customized Benefits: Tailor your benefits with our flexible plan.

Growth Opportunities: Unlock your potential through clear progression paths.

Skill Development: Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Care: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!