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OutsourcedStaff
Philippines
Remote
Full Time (Work From Home)
7
Calm
Full Details of Job Post
Job Description:
The Accounts Support Specialist is responsible for proactively managing accounts receivable & providing customer support including invoicing, credits, collections and providing financial information to management for the smooth operation of the business.
The ideal candidate posesses excellent verbal and written communication skills, a high attention to detail with strong time management and organisational skills. You are a motivated, reliable, self-starter that can work independently with limited supervision and as part of a team. You have a can-do attitude, a willingness to learn plus the ability to ask questions to find solutions.
Responsibilities:
Weekly invoice editing and reconciliation, checking supplier invoices against quotes and making adjustments to maximise profit margin each invoice;
Monitor customer payments and over-payments to ensure they are allocated to correct invoices;
Managing overdue invoice recovery follow-up from customers via phone email;
Process and manage customer invoice disputes;
Ensure timely payment of invoices from customers while maintaining positive relationships;
General franchise book-keeping including managing customer payments, carrier costs into the franchise ledger in Xero accounting system;
Proactive customer follow up on inbound enquiries
Providing tailored solutions to customer needs based on budget and time requirements
The ability to provide clear communication and excellent customer service at all times is critical for success in this role.
Requirements:
At least 2 years Accounts / Customer service experience
Prior experience working for a freight forwarding company an advantage
Strong verbal and written English communication skills
Ability to follow structured systems and procedures
High attention to detail
Effective time management and prioritisation skills
Ability to work independently with limited supervision or direction
Strong multi-tasking skills
Proficient with Microsoft Office and Google products suite
Data entry skills
Soft Skills: driven, team player, customer-focused, problem-solving mindset with a can-do attitude & willingness to learn
Equipment Needed:
Desktop or Laptop
Dual monitor / second screen required
Core I5 or Ryzen 5 & above
Min 8GB RAM
Microsoft windows genuine version
Backup Internet
Backup power
Benefits:
Full-time work from home role
Day shift working Monday to Friday 8:30 am – 5:30 pm AEST Australian hours
No weekend work
Holiday & sick leave
Australian National Public Holidays
Benefits contributions towards Pagibig, SSS & Phil Health