ConnectWise Admin

Dijital Team designs and builds high performing IT teams, and we want you to join our team!

We are seeking a ConnectWise Administrator to manage and oversee our internal systems, with a primary focus on ConnectWise. The ConnectWise Administrator will play a crucial role in ensuring the efficiency and effectiveness of our operational processes, working closely with project managers, technical leads, and various teams. This position involves managing ConnectWise, contributing to process improvement, and providing support in finance, HR, and IT-related functions.

Responsibilities:

• ConnectWise Administration:
-Administer ConnectWise systems, including projects, timesheets, and finance.
- Support Project Managers and Technical Leads in ConnectWise tasks, such as edits, user management, and project setups.
• Operational Support:
- Assist in enhancing operational systems, processes, and policies in alignment with the company's mission and business plan.
- Work with the external Finance team to support bookkeeping functions.
- Provide support for payroll and HR policy development.
• IT and Cloud Management:
- Manage all cloud-based subscriptions and licensing.
- Create and manage O365 user accounts for new employees.
- Arrange for the setup of new employee laptops and internal IT support as needed.
• Customer Relations:
- Serve as the first point of contact for customer finance and general queries, ensuring timely responses and issue resolution.
• Administrative Efficiency:
- Implement internal processes and systems to enhance organizational operational effectiveness.
- Support initiatives and projects aimed at improving performance and operational efficiency in the Operations team.
• Process Management:
- Efficiently and effectively manage key processes, including timesheet processing, invoicing, and project creation and closure.
- Identify and recommend process improvements.

To be successful in this role, you will have;

• Proven experience in ConnectWise administration.
• Familiarity with financial and HR processes is a plus.
• Strong organizational and problem-solving skills.
• Ability to communicate effectively and work collaboratively with cross-functional teams.
• Proactive approach to process improvement.
• Strong attention to detail and a commitment to delivering high-quality results.

We offer competitive remuneration and loads of team member benefits including professional development and continuing education, plus like to have fun while we are at it! If this sounds like you, click the Apply For this Job button now!