Conversational Expert

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.

Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

First things first: What is this role about?

• Welcoming customers from the brand's written channels via MindBehind Live and finding solutions to their problems.
• Using the Mindbehind Live product by mastering the processes and details.
• Opening tickets, reporting, and following the processes in the relevant areas using the brand's screens, if any.
• Ensuring customer satisfaction.
• Working in team spirit with ConversationaI AI Designer, who is responsible for the brand.
• Giving feedback on the subject to the Conversational AI Designer teammate with whom personnel work for the issues that can be automated after the meetings with the customers.
• Providing support to Chatbot when necessary, to have basic designer skills for this.
• Mastering the brand's live support service processes.

What we expect from you:

• Bachelor's degree,
• To use Turkish in accordance with spelling and spelling rules,
• Customer-oriented mindset,
• Go-getter and self-starter attitude with a track record in taking initiative and owning end-to-end deliverables in a fast-paced environment
• To juggle multiple tasks at the same time with superior project and time management skills. And a keen eye for detail!
• To have ability to analyze and interpret chatbot data to run retrospectives and evaluations to continually assess and identify areas for improvement
• To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
• To have the ability and flexibility to work in a fast-paced startup environment
• To have a background in copywriting would be a huge plus.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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