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At Pleased, our mission is to please our clients and their customers. To achieve that, we offer an all-inclusive, easy-to-use, and affordable support software.
We’re looking for people who are passionate about our product and serving our clients. We retain our team members with a dynamic and flexible work life which empowers them to create value, and rewards them generously based upon their contribution.
In this role, you’ll be responsible for developing the responsive frontend of the SaaS application with Vue.js and other cutting edge technologies. You’ll be working on complex systems that are used to serve hundred and thousands customers a day. We wrote our system from scratch about 1 year ago, so you’ll be working with the latest technology and won’t have to worry about decades old legacy code.
Who We Are
Pleased.com is a new and exciting SaaS customer support solution for small and large businesses. We improve the application on a daily basis and are continuously adding new features. With us, you’ll always have something new and exciting to work on and never be bored!
We’re a small and fast moving agile team. We need talented individuals to drive increased growth and contribute to the innovation, creativity and hard work that currently serves our clients further.
Our Tech Stack
Vue + Vuex + Vue Router + Vuetify + Typescript Webpack SCSSFirebase
Responsibilities
Develop customer service SaaS: application for customer service agents and SDK for the clients
Develop responsive frontend in VueJS
Focus on performance and user experience
Work with Product Owners and other development team members to determine new features and user stories needed in the applications and projects
Participate in code reviews with peers to ensure that each increment adheres to original vision as described in the user story and all standard resource libraries and architecture patterns as appropriate
Respond to support calls for applications in production for quick diagnosis and repair to keep things running smoothly for clients
Participate in team ceremonies including planning, grooming, product demonstrations, and team retrospectives
Mentoring less experienced team members
Requirements
Familiarity with at least one: Vue, React, Angular
Familiarity with state management like Vuex, Redux, Ngrx
Familiarity with Git, ES6, Webpack, and Sass
Experienced with real time application
Firebase is a bonus
An ability to work independently
Excellent communication skills
Interview Process
Online HackerRank Test (Max time of 90 Minutes)
Remote video screening with our Talent Acquisition Team
Remote video interview with 3 x Team Members (45 mins each, not separate days)
24-72 hour feedback loops throughout process
Post Interview Process
Feedback call on successful interview
Offer released followed by contract
ID Check Via Zinc & 2 references from previous employers
Working at Pleased
The top-down mentality at Pleased is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.
Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.
Pleased is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.
We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members
Benefits
Quarterly and flash bonuses
We have core hours of 10am-3pm in a local timezone, but flexible hours outside of this
Top-of-the-line equipment
Referral bonuses
28 days paid annual leave
Annual company retreat
Highly talented, dependable co-workers in a global, multicultural organisation
Payment via DEEL, a world class online wallet system
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members