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Customer Experience Salesforce Administrator - Bangalore

Kong

India-Bangalore

Hybrid

Full-time

Stressful

Summary

Responsibilities

Lead the development, testing, deployment, and documentation of new Salesforce features and functionality.
Manage priorities, projects, and programs with key stakeholders.
Drive automation and standardization to improve data quality.
Identify deficiencies across the Salesforce platform and propose solutions.
Streamline business workflows using standard and custom objects.
Produce documentation and tutorials for Salesforce users.
Provide technical and functional support to Salesforce users.
Gather and organize user feedback to help design the CX Operations roadmap.

Requirements

4+ years of Salesforce hands-on experience, including advanced knowledge of flows and triggers.
2+ years of experience owning Certinia (Financial Force) administration.
Strong knowledge or experience developing in APEX.
Salesforce Certification.
Experience with scripting is a plus.
Knowledge of deployment management best practices.
Proven track record in analyzing, designing, and optimizing business processes via technology.
Strong customer service attitude and the ability to work independently.

Benefits

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Full Details of Job Post

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

We are seeking a dedicated and autonomous Salesforce Administrator with a proven track record with our Salesforce ecosystem: Certinia (Financial Force), Service Cloud, Sales Cloud, and Experience Cloud. As a member of the Customer Experience (CX) Operations team, you will support the CX (Professional Services, Customer Success, Support, Education) organisation’s growth and optimisation, while sitting within the broader Revenue Operations team. In this role, you will have the opportunity to interface with everyone in the CX team as you establish, implement and document processes and projects to help CX team members deliver maximum value to Kong customers by leveraging Salesforce. You will own a dedicated sandbox and a review and merge process with our production instance. You will own the salesforce ecosystem for the CX team while operating in lockstep with our broader Salesforce team.

What you’ll be doing:

Lead the development, testing, deployment, and documentation of new features and functionality.
Understand, communicate, and effectively manage priorities, projects, and programs with key stakeholders.
Drive the system towards automation and standardization to decrease the number of manual workflows while improving data quality.
Apply Salesforce knowledge to identify deficiencies across the platform, propose end-to-end solutions and guide strategic thinking.
Always be on the lookout for ways of increasing the CX team’s productivity and performance.
Streamline various business workflows using standard and custom objects to enable a more efficient CX org.
Produce documentation and tutorials for Salesforce end users.
Provide technical and functional support to users of Salesforce and related applications,
Help design the CX Operations roadmap by gathering and organizing user feedback.

What you’ll bring:

4+ Years of Salesforce hands-on experience, including advanced knowledge of flows and triggers.
2+ years of experience owning Certinia (Financial Force) administration.
Strong knowledge or experience developing in APEX.Salesforce Certified.
Experience with scripting is a plus.
Knowledge of deployment management best practices.
Proven track record to analyze, design, and optimize business processes via technology and integration.
Strong customer service attitude, a self-starter with the ability to work independently in a fast-paced environment.
Reliable and attention to detail.
Excellent written and communication skills. Ability to concisely articulate complex issues and solutions to different audiences.
A team player who works well in a collaborative environment.
SaaS and start-up experience are a plus.

About Kong:

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely.

83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!

For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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