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Customer Service Associate

Latitude
Homestead, FL
On-site
Contract -to - Hire
6
Moderate

Full Details of Job Post

Customer Service Coordinator

This position requires someone who is excellent at talking to customers with dignity and respect. Primary responsibility is to help both the customer and testing departments to facilitate testing. This person must have a high emotional quotient, be sympathetic yet firm and pleasant. Be able to treat customers with respect, while maintaining a very high level of professional conduct.

Job Duties

    • Contact customers for credit card numbers and purchase orders
    • Contact customers to obtain missing information and documents
    • Contact customers when tests are received and ongoing during testing
    • Field questions from customers on service issues, test status, and use of website
    • Explain our procedures and policies to customers as needed to help smooth the process
    • Record significant information in relevant locations: general client files

Job Requirements

    • Must have Highschool diploma or GED
    • Must have 2+ years of customer service experience
$15 - $17 an hour

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