🚀 Launch your SaaS fast, with Larafast.

Production ready Laravel Starter Kit with everything that you need to start your next SaaS project, AI Wrapper or any other web application.

Launch Your SaaS Fast

Customer Service Representative II

SupportNinja
Work From Home, Colombia
Remote
Full Time

Salary: COP3,300,000.00

5
Moderate

Summary

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or chat
  • Provide in-depth information about products and services to customers
  • Resolve complex customer issues in a timely and efficient manner
  • Document customer interactions accurately in the organization's CRM
  • Meet or exceed performance targets for related KPIs
  • Collaborate with other departments to resolve customer issues

Requirements

  • Proficient in English and Spanish
  • High school diploma or equivalent
  • At least 1 year of previous customer service experience, preferably in a call center
  • Strong communication skills, both verbal and written
  • Knowledge and experience with a CRM preferred
  • Proficient in using computers and various software applications

Benefits

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!

Full Details of Job Post

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 
 
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
 
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
 
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

Training will be ONSITE at: WeWork - Cra. 11B #99-25, Bogotá, Colombia

Salary: COP 3,300,000 + COP 150,000 WFH Allowance
Start Date: August 12, 2024
Schedule: 8:00 AM to 6:00 PM Central Standard Time, Monday-Friday 
Work Set Up: Permanent Remote 
Type of Contract: Full Time
Equipment Provision: Company Provided

Job Summary: The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner. 

What does a day in the life of a Customer Service Representative look like?

    • Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
    • Provides in-depth information about products and services to customers
    • Resolves complex customer issues in a timely and efficient manner
    • Follows up with customers to ensure that their issues have been resolved to their satisfaction
    • Properly and accurately document customer interactions in the organization’s CRM 
    • Adhere to company policies and procedures
    • Meet or exceed performance targets for related KPIs 
    • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
    • Collaborate with other departments as needed to resolve customer issues
    • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
    • Perform other duties as assigned

What are the required qualifications for a Customer Service Representative?

    • Proficient in English and Spanish
    • Must have high school diploma or equivalent
    • Must be 18 years of age or older
    • 1 year of previous customer service experience, preferably in a call center environment
    • Strong communication skills, both verbal and written
    • Knowledge and experience with a CRM preferred
    • Proficient in using computers and various software applications
Ninja Perks and Benefits
●       Competitive compensation
●       Paid time off, birthday leave
●       Bonus and incentive plans
●       Opportunities for skills training and personal and professional development
●       Employee Referral Program
 
 Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
 
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
 
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!