OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.
As a Customer Support, you will be responsible for providing support to end-users and clients on BrandVNO products and issues. Work with users and colleagues to define technical problems, determine the solution, and assist in implementing the fix. This role is fully autonomous to support end-users from an education needs perspective to guide them when issues arise, providing excellent customer service using your skills and knowledge through tickets in Intercom, Chat Bot and phone calls. Additionally, in this role you will work closely with our L2 Support team and support escalating any troubleshooting issues that require further investigation.