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Full Details of Job Post
Weβre obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
What does a day in the life in Customer Support Representative (Data Processing) look like?
Accurately enters data from various sources into the necessary systems and databases
Uses software tools such as Excel, Word, and Google Sheets to enter data
Verifies the accuracy and completeness of entered data
Performs quality checks on data entry to ensure that it is error-free and up to date
Adheres to company policies and procedures
Meets or exceeds performance targets for related KPIβs
Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborates with other departments as needed to resolve issues
Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
Performs other duties as assigned
What are the required qualifications for Customer Support Representative (Data Processing)?
Must have high school diploma or equivalent
Good to excellent communication skills, both verbal and written
At least 1 year data processing experience or equivalent
Must have outbound calling, chat and email support experience
Proficient in using computers and various software applications
Knowledge of specialized tools for data entry preferred
Nice-to-have qualifications:
Preferrably used CRM tools
Familiar with MS Tools, software used for Data Entry
Ninja Perks and Benefits
*Full time employees
β Competitive compensation
β Adherence to government-mandated benefits
β Retirement Savings Program with Company Matching
β Life Insurance
β HMO on day 1
β Paid time off, birthday leave
β Bonus and incentive plans
β Opportunities for skills training and personal and professional development
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.