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Customer Support Specialist (f/m/d)

Applike Group
Hamburg
Hybrid
Full-time
8
Calm

Summary

Responsibilities

  • Provide high-quality customer support through various channels such as email, chat, and other channels.
  • Understand and resolve customer issues, escalating complex problems to relevant teams when necessary.
  • Collect and analyze customer feedback, and report insights to the product management and development teams.

Requirements

  • 2-3 years of experience in customer support or a related field
  • Excellent communication and interpersonal skills, with an emphasis on empathy and patience.
  • Fluent in English; proficiency in additional languages is a plus.

Work-Life Balance Benefits

  • 2 remote days per week
  • 30 vacation days
  • Flexible working hours

Benefits

  • Relocation Package: Visa & legal support, relocation bonus, reimbursement of German Classes costs and more.
  • Happy Belly Package: Monthly company lunch, tons of free snacks and drinks, free breakfast & fresh delicious pastries every Monday.
  • Physical & Mental Health Package: In-house gym with personal trainer, various classes like Yoga with expert teachers & free of charge access to our EAP (Employee Assistance Program).

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!

Full Details of Job Post

Join our team as a Customer Support Specialist and become a crucial part of JustDice's commitment to customer satisfaction. In this role, you will interact directly with customers, addressing their concerns, providing solutions, and ensuring a positive experience with our products. Collaborating with the product management and development teams, you will also play a key role in identifying and communicating customer feedback and trends to enhance product quality and service.

What you will do:

    • Provide high-quality customer support through various channels such as email, chat, and other channels.
    • Understand and resolve customer issues, escalating complex problems to relevant teams when necessary.
    • Develop a deep understanding of our products to effectively assist customers.
    • Collect and analyze customer feedback, and report insights to the product management and development teams.
    • Maintain up-to-date knowledge of company policies, procedures, and products.
    • Work collaboratively with cross-functional teams to enhance customer satisfaction and product quality.
    • Contribute to the development of customer support materials, such as FAQs and help guides.
    • Proactively contribute to improve team workflow, processes, tools etc.
    • Proactively contribute ideas to improve business performance that have measurable impact

Who you are

    • 2-3 years of experience in customer support or a related field
    • Excellent communication and interpersonal skills, with an emphasis on empathy and patience.
    • Strong knowledge of customer service principles and practices.
    • Proven ability to handle complex customer issues and lead personal initiativesStrong technical proficiency and the ability to learn quickly.
    • Strong problem-solving skills and attention to detail.
    • Ability to work in a fast-paced, team-oriented environment.
    • Experience with customer support tools and CRM systems is preferred (Zendesk, Confluence, Gilab, Life Chat software ).Fluent in English; proficiency in additional languages is a plus.

What we have to offer

    • Work-Life Package: 2 remote days per week, 30 vacation days, 3 weeks per year of remote work, flexible working hours, dog-friendly kick-ass office in the center of the city.
    • Relocation Package: Visa & legal support, relocation bonus, reimbursement of German Classes costs and more.
    • Happy Belly Package: Monthly company lunch, tons of free snacks and drinks, free breakfast & fresh delicious pastries every Monday
    • Physical & Mental Health Package: In-house gym with personal trainer, various classes like Yoga with expert teachers & free of charge access to our EAP (Employee Assistance Program) to support your mental health and well being
    • Activity Package: Regular team and company events, hackathons.
    • Education Package: Opportunities to boost your professional development with courses and trainings directly connected to your career goals 
    • Wealth building: virtual stock options for all our regular employees

      • Our mission is to create an inspiring work environment for amazing people achieving extraordinary things.  Be part of it!

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!