Digital Product Specialist - REMOTE in SC, NC, GA, AL, FL, VA

Full Details of Job Post

<p style="text-align:left">As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.</p><p><b>SUMMARY/OBJECTIVES</b></p><p>The Digital Product Specialist will focus on the current and future digital products within our online and mobile platform.  The product specialist will be focused on payment initiatives including Zelle, TransferNow, CheckFree and future payment solutions like Real Time Payments. </p><p></p><p><b>ESSENTIAL FUNCTIONS</b></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Will work with the Digital Product Administrator in ensuring the payment solutions align with the enterprise digital strategy.</li><li>Represent digital payments on the payments committee and other workstreams as necessary.</li><li>Will work with IT, Digital Operations and other partners to ensure thorough knowledge of all systems, connections, workflows etc.</li><li><span>According to industry standards, be proficient in digital processes and systems including Online, Mobile, Payments and ATMs</span></li><li><span>Deep understanding and knowledge of banking operations including products, services, risk assessments and compliance regulations </span></li><li>Execute digital payment product roadmap; including enhancements and upgrades to digital payments, including Zelle, TransferNow, CheckFree, Real Time Payments and future solutions as required.</li><li>Ensure testing facilitation for upgrades and releases. Testing may include daily weekly or monthly system upgrade and new feature testing<span>. </span><span>After hours and weekend testing ability required</span></li><li>Troubleshooting and Incident Management lead for support and performance monitoring</li><li>Implement and manage operational best practices including reporting, policies and procedures, business continuity plans, and risk controls to maintain satisfactory audit rating</li><li>Ensure all Regulatory and Compliance requirements are met and up to date</li><li>Identify areas for improvements and efficiencies in existing and future processes</li><li>Work with various partners, including FIU, Risk, Compliance, Consumer Bank, Digital Operations, Deposit Ops and others as needed to ensure full end to end understanding  </li><li>Navigate multiple systems to professionally perform service tasks with a high degree of accuracy</li><li>Maintain thorough knowledge of all bank products and services including pricing, bank policies and government regulations</li><li>Tackle multiple projects, aggressive deadlines, competing priorities and a broad stakeholder audience</li><li>Perform all job functions in the delivery of efficient, accurate and professional service that defines great customer experience</li></ul><p></p><p><b>COMPETENCIES</b></p><ul><li>Understanding of Online banking products including payments, ATM and core Consumer Digital functions required</li><li>Industry knowledge of digital services, both financial and non-financial for competitive analysis, understanding, including comparative benchmarking abilities.</li></ul><ul><li>Broad knowledge of banking operations including products, services and compliance</li><li>Ability to multi-task and meet all designated deadlines</li><li>Strong Organization and Communication Skills, both written and verbal</li><li>Ability to create presentations and present in front of groups<br /> </li></ul><p><b>Qualifications, Education, and Certification Requirements</b></p><ul><li><b>Education</b>: 4-year degree preferred but not required</li></ul><ul><li><b>Experience</b>: 5+ years in the digital industry, product analysis and management, previous banking, customer service, reporting, Product Management or equivalent experience preferred</li></ul><ul><li><b>Certifications/Specific Knowledge</b>: Strong computer literacy and proficient in Excel, Word, PowerPoint, Microsoft Outlook and presentation skills as a minimum.</li></ul><p></p><p><b>TRAINING REQUIREMENTS/CLASSES</b></p><p>Required annual compliance training. Continuing education for certification requirements. Product Knowledge Class, PC Navigator, Consumer Digital Development Program</p><p></p><p><b>PHYSICAL DEMANDS</b></p><p>Must be able to effectively access and interpret information on computer screens, documents, and reports.</p><p>This role must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.</p><p></p><p><b>WORK ENVIRONMENT</b></p><p>This is a work from home position.</p><div><div><div><p></p></div></div></div>