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Primary Responsibilities
Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers
Maintain ongoing communication with Mortgage and Homebuilding staff throughout the entire loan process
Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages
Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department
Qualifications
Excellent customer service, and strong oral and written communication skills
Strong organization skills, attention to detail, and ability to multi-task