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Full Details of Job Post
Enjoy work life balance and a rewarding career with My Freight VA. Our client is searching for experienced freight & logistics specialists to join their support team. The ideal candidate has minimum 2 years customer support experience working for DHL, UPS, Fed Ex or an established freight forwarder or BPO in logistics role. You demonstrate excellent communication skills with clear perfect English and strong people skills. You are motivated with high attention to detail that works independently with limited supervision. You have a can-do attitude, willingness to learn and naturally strive to get things done right first time with the confidence to ask probing questions to find solutions.
Responsibilities: As part of the customer support team you will interact with franchisees and customers to resolve general enquiries such as:
Taking inbound calls plus making outbound calls to customers and suppliers daily
Complete freight quotations & booking requests
Provide customer support by responding to emails, skype / slack requests etc
Complete incoming enquiries with a set of FAQ’s, systems and procedures
Overnight shipment track & trace status updates with various freight companies plus updating of relevant daily reports in Google Sheets etc
Multi-task by monitoring different email addresses and messaging groups while responding to inbound support enquiries
Ability to take ownership of and work to resolve customer issues
Proactively communicate with customers, providing feedback on progress of inquiries
Requirements:
At least 2 years experience working for DHL, UPS, Fed Ex or freight forwarder or logistics role with BPO
Strong verbal and written English communication skills
Must handle inbound & outbound calls working from home office environment
Ability to follow structured systems and procedures
Effective time management and prioritisation skills
Ability to work independently with limited supervision or direction
Strong multi-tasking skills
Proficient with Microsoft Office and Google products suite
Data entry skills
Soft Skills: driven, team player, customer focused, high attention to detail, problem solving mindset with a can-do attitude & willingness to learn
Equipment Needed:
Desktop or Laptop
Dual monitor / second screen required
Core I5 or Ryzen 5 & above
Min 8GB RAM
Microsoft windows genuine version
Backup Internet
Backup Power
Benefits:
Full-time work from home role
Day shift working Monday to Friday Australian business hours.
No Weekend Work
Holiday and sick leave
Australian National Public Holidays
Birthday bonus day off
Contributions towards Pagibig, SSS and Phil Health
13th Month pay.
₱30,000 - ₱45,000 a month
From 30,000 PHP per month based on candidate experience and skills