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AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure – an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) are bringing in a transformation of our transport and mobility sectors, AMPECO is at the forefront of a grand revolution and we’re just getting started.
Our product is a business-critical SaaS platform used by companies to manage their electric vehicle charging infrastructure, processes, and energy use. It’s already in use by companies all over the world – from North and South America to Europe, Asia, and Australia.
Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.
About the role
The Technical Support Engineer in AMPECO plays a vital role in making sure that clients’ technical needs are handled in a timely and professional manner. As a primary point of contact for technical problems you will be troubleshooting customer issues related to our cloud-based SaaS platform, identifying root causes for incidents, and providing the respective solutions.
Working hours
At least 50% of the working time will be on US-based shifts – 3 pm to 12 am / 5 pm to 2 am. The working schedule follows a weekly based rotation: You will be having a week of late shifts starting from 3 pm or 5 pm, followed by a week of regular day shifts.
The first few months covering the onboarding are on day shifts only so that you can meet your colleagues and get up to speed.