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Full Details of Job Post
Weβre obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
Job Summary: We are seeking a detail-oriented and accurate General Accounting Specialist to join our fast-paced call center environment. You will be responsible for providing exceptional customer service while processing financial transactions, maintaining accurate accounting records, and resolving customer inquiries related to general accounting matters.
Job Responsibilities:
Handle inquiries via phone and email, specifically addressing issues related to invoices, payments, statements, and account balances
Process a high volume of accounting transactions efficiently and accurately, including accounts payable, accounts receivable, and general ledger entries
Follow directions on method and processes of account reconciliations, trouble-shooting and escalating issues as needed
Respond to customer emails and calls in a courteous, professional, and timely manner
Reconcile bank statements and identify discrepancies
Prepare and maintain accurate accounting reports and documentation
Own account reconciliations during the month-end closing procedures
Ensure adherence to Generally Accepted Accounting Principles (GAAP) and internal accounting controls
Stay up-to-date on company policies and procedures related to accounting practices
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned
Minimum Qualifications:
Associate's degree in Accounting or a related field, or equivalent experience
2 years of experience in a general accounting role
Strong understanding of accounting principles and practices, including accounts payable, accounts receivable, and general ledger
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Excellent data entry and mathematical skills
Strong attention to detail and accuracy
Excellent communication and interpersonal skills
Ability to work effectively in a fast-paced, deadline-driven environment
Experience with accounting software (e.g., QuickBooks, SAP) is a plus
Core Competencies:
Accounting Principles
Accounts Payable
Accounts Receivable
General Ledger
Customer Service
Call Center Operations
Data Entry
Accuracy
Attention to Detail
Communication Skills
Interpersonal Skills
Problem-Solving Skills
Time Management
Ninja Perks and Benefits
*Full time employees
β Competitive compensation
β Adherence to government-mandated benefits
β Retirement Savings Program with Company Matching
β Life Insurance
β HMO on day 1
β Paid time off, birthday leave
β Bonus and incentive plans
β Opportunities for skills training and personal and professional development
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.