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German Bilingual CSR

SupportNinja
Work From Home, Romania
Remote
Full Time

Salary: RON11,000.00

6
Moderate

Summary

Responsibilities

  • Interact with customers in German and English to answer questions and resolve support issues
  • Respond promptly to customer inquiries across various channels (chat, email, phone)
  • Acknowledge and resolve customer complaints efficiently
  • Obtain product mastery to address customer concerns accurately
  • Process orders, forms, applications, and requests in a timely manner
  • Keep records of customer interactions and transactions
  • Schedule calendar appointments for customers
  • Communicate and coordinate with colleagues as necessary
  • Provide comprehensive and professional customer support to ensure customer satisfaction

Requirements

  • Fluency in German with English proficiency
  • Customer service/support experience
  • Strong phone contact, email, and chat handling skills
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • High school diploma or equivalent

Benefits

  • Remote work arrangement
  • Competitive salary of 11,000 RON/gross
  • Opportunity to work with an international customer base

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!

Full Details of Job Post

*THIS IS A REMOTE WORK ARRANGEMENT

Salary: 11,000 RON/gross

Primary Objectives:

To interact with the customers in German and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.

Job Responsibilities:

    • Must be fluent in German with English proficiency
    • Maintains a positive, empathetic and professional attitude toward customers at all times
    • Responds promptly to customer inquiries
    • Communicates with customers through various channels; chat, email & phone
    • Acknowledges and resolves customer complaints
    • Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
    • Processes orders, forms, applications, and requests
    • Keeps records of customer interactions, transactions, comments and complaints
    • Schedules calendar appointments for customers
    • Communicates and coordinates with colleagues as necessary
    • Provides comprehensive and professional customer support to ensure customer satisfaction

Qualifications:

    • German fluency with English proficiency (must pass language proficiency tests)
    • Customer service/support experience
    • Strong phone contact, email and chat handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of customer requests/concerns
    • Excellent communication and presentation skills
    • Ability to multitask, prioritize and manage time effectively
    • High school diploma or equivalent

      • #abetterwaytogrow

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!