Job Title: SCITES – Systems Analyst - Help Desk
Location: Guantanamo Bay Cuba
Required Clearance: TS with SCI Eligibility – can start with SECRET clearance
Certifications: 8570 IAT Level II and Microsoft MD 102 or higher cert
Required Education: Associate’s degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Experience: 1+ Years directly supporting Help Desk operations
Position Description:
Exeter is looking for a Help Desk Technician to work at Guantanamo Bay Base in Cuba. This is an opportunity to start your career in enterprise IT through the means of connecting and enhancing the systems that matter most to the warfighter customer. This work is at the forefront of innovation and plays a meaningful part in improving how agencies operate. A successful candidate will monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. This contract provides housing for hires, medical insurance paid for by the contract and work is considered overseas, so may be tax free. You will have to consult your accountant as to how it applies to you.
Primary Responsibilities:
•Providing touch labor support for customers with some first call resolution
•Excel at excellent customer service and quick resolution of technical issues for customer
•Troubleshoot and resolve issues using Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies
•Document and track customer incidents and requests via ticketing management system (ServiceNow) by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable
•Acting as a resource to answer user questions about hardware and software issues
•Possess and apply a comprehensive knowledge across key tasks and high impact assignments
•May enter commands at a computer terminal and set controls on computer and peripheral devices
•Apply skillset to a multitude of peripheral devices as you troubleshoot issues
•Gathers data for creation of user accounts and guides new users through mandatory training
Required Qualifications:
•TS with SCI Eligibility – can start with SECRET clearance
•Associate’s degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
•1+ Years directly supporting Help Desk operations
•8570 IAT Level II and Microsoft MD 102 or higher cert
Desired Qualifications/Experience:
•Customer Support and ServiceNow experience a plus
About PingWind
PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB)\ Certified with offices in Washington DC and Northern Virginia.
www.PingWind.com
Our benefits include:
· Paid Federal Holidays
· Robust Health & Dental Insurance Options
· 401k with matching
· Paid vacation and sick leave
· Continuing education assistance
· Short Term / Long Term Disability & Life Insurance
· Employee Assistance Program through Sun Life Financial EAP Guidance Resources
Veterans are encouraged to apply
PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law