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Helpdesk Specialist

Latitude
Fairfax, VA
On-site
Contract -to - Hire

Full Details of Job Post

IT Specialist

Overview
The technical support specialist will be asked to do a range of tasks, from installing software to setting up computer workspaces, as well as solves technical issues that arise on a day-to-day basis including troubleshooting passwords and other related issues.

Job Responsibilities

    • Maintain system capability by testing computer components
    • Train users on proper use of hardware and software
    • Document hardware and software changes, revisions and problems
    • Test an organizations’ existing equipment and programs and try out new systems and software to see if the organization would benefit from them
    • Clearly communicate with managers and co-workers to ensure the understanding of the proper use of technology and any troubleshooting that may be needed
    • Handling customer technical support cases through phone and email submission
    • Updating the company website with tech tips and brief documents
    • Evaluating system potential through assessing compatibility of new programs with existing programs
    • Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
    • Maintaining system functionality by testing computer components
    • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
    • Maintain client confidence by keeping their information confidential
    • Preparing reference material for users by drafting operation instructions

Requirements

    • Have 1+ year of tier 1 It support experience
    • Associates Degree
    • Strong experience with modern Windows based systems

$40,000 - $45,000 a year

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