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Helpdesk Support Specialist

Latitude
Baltimore, MD
On-site
Contract -to - Hire

Summary

Responsibilities

  • Provide prompt and effective technical support via phone, email, and chat.
  • Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and mobile devices.
  • Assist with the setup and configuration of new equipment and software applications.
  • Maintain accurate records of support requests and resolutions using our ticketing system.
  • Collaborate with other IT team members to identify and implement solutions to recurring issues.
  • Offer training and support to end-users on various software applications and IT processes.
  • Escalate complex issues to higher-level technical staff as necessary.
  • Contribute to the development and maintenance of support documentation and FAQs.
  • Ensure compliance with company IT policies and procedures.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Proven experience (7+ years) in a helpdesk, desktop, network, or technical support role.
  • Strong knowledge of Windows operating systems, as well as common office software (e.g., Microsoft Office Suite).
  • Familiarity with networking concepts and hardware troubleshooting.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Certifications such as CompTIA A+, Microsoft Certified IT Specialist, or similar are a plus.

Benefits

  • $25 - $30 an hour
  • Opportunity for contract-to-hire position

Apply Now

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Full Details of Job Post

As a Helpdesk Support Specialist, you will be the frontline support for our internal teams, assisting with technical issues and ensuring smooth day-to-day operations. Your role will involve troubleshooting hardware and software issues, providing guidance on IT policies, and contributing to our ongoing efforts to improve our IT services. This is a 6 month contract to hire position.

Day to Day Tasks

    • Provide prompt and effective technical support via phone, email, and chat.
    • Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and mobile devices.
    • Assist with the setup and configuration of new equipment and software applications.
    • Maintain accurate records of support requests and resolutions using our ticketing system.
    • Collaborate with other IT team members to identify and implement solutions to recurring issues.
    • Offer training and support to end-users on various software applications and IT processes.
    • Escalate complex issues to higher-level technical staff as necessary.
    • Contribute to the development and maintenance of support documentation and FAQs.
    • Ensure compliance with company IT policies and procedures.

Requirements

    • Bachelor’s degree in Information Technology, Computer Science, or a related field.
    • Proven experience (7+ years) in a helpdesk, desktop, network, or technical support role.
    • Strong knowledge of Windows operating systems, as well as common office software (e.g., Microsoft Office Suite).
    • Familiarity with networking concepts and hardware troubleshooting.
    • Excellent problem-solving skills and attention to detail.
    • Strong communication skills with the ability to explain technical concepts to non-technical users.
    • Ability to work independently and as part of a team in a fast-paced environment.
    • Certifications such as CompTIA A+, Microsoft Certified IT Specialist, or similar are a plus.
$25 - $30 an hour

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!