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IT Service Desk Technician (MSP Experience Required)

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This job posting is now over 3 months old. It is likely closed or filled. We recommend not applying and focusing on more recent opportunities instead.

Latitude

Millersville, MD

On-site

Contract -to - Hire

Salary: USD50,000.00 - USD60,000.00

Moderate

Summary

Responsibilities

Provide first-level technical support and troubleshooting for clients' IT systems and infrastructure.
Manage and prioritize incoming service desk tickets, ensuring timely resolution and escalation when necessary.
Proactively monitor clients' systems and infrastructure to identify and resolve potential issues before they escalate.
Install, configure, and maintain hardware, software, and networking equipment.
Collaborate with internal teams and third-party vendors to resolve complex technical issues.
Document all service desk activities, solutions, and procedures.
Provide training and support to end-users on IT systems and applications.
Participate in on-call rotation and after-hours support as needed.

Requirements

Experience as an IT Service Desk Technician in a Managed Service Provider environment.
Strong technical background in IT systems and infrastructure.
Excellent communication skills.
Passion for delivering outstanding customer service.

Benefits

6 month contract to hire.
Salary range of $50,000 - $60,000 a year.

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!

Full Details of Job Post

Position Overview:

We are seeking an experienced IT Service Desk Technician with Managed Service Provider (MSP) experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service. This is a 6 month contract to hire.

Responsibilities:

Provide first-level technical support and troubleshooting for clients' IT systems and infrastructure.
Manage and prioritize incoming service desk tickets, ensuring timely resolution and escalation when necessary.
Proactively monitor clients' systems and infrastructure to identify and resolve potential issues before they escalate.
Install, configure, and maintain hardware, software, and networking equipment.
Collaborate with internal teams and third-party vendors to resolve complex technical issues.
Document all service desk activities, solutions, and procedures.
Provide training and support to end-users on IT systems and applications.
Participate in on-call rotation and after-hours support as needed.

$50,000 - $60,000 a year

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!