Firmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada. The company’s Firmex VDR service is the world’s most trusted virtual data room, having been used by over 140,000 companies worldwide to share confidential documents for due diligence, litigation and compliance.
The IT Service Technician should possess a service-first personality and experience in a customer-facing IT support role. Candidates should have a deep understanding of troubleshooting techniques, excellent customer service abilities, and strong time management skills. The ideal candidate is a critical and innovative thinker who can work independently with minimal supervision and manage projects from inception to completion. Firmex, being a remote-first workplace, requires that the primary interaction with employees be conducted remotely.
*Note: The “Core Duties” is a summary of the duties that are essential to this role and is not an exhaustive list. Firmex reserves the right to add or amend duties as necessary.
At Firmex, we’re guided by our core values of respect and collaboration to create an equitable, diverse and inclusive environment where all employees and candidates alike can thrive. BIPOC, LGBTQIA2S+, women, people with disabilities, internationally trained professionals and historically disenfranchised groups are encouraged to apply. If you need any accommodations or adjustments throughout the interview process and beyond, we’ll be happy to assist you.