Japan Translator (Position located in Tokyo, Japan)

Full Details of Job Post

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Voice of Japan Translator/Interpreter will play a critical role in bridging communication between our Japan operations and global teams. This individual will be responsible for live interpretation during meetings and calls, as well as translating a variety of documents, including blog posts, sales materials, and internal documentation. As a key lead in our Voice of Japan initiative, this role will be instrumental in ensuring clear and effective communication in one of our most important markets.

Responsibilities: 

• Provide live interpretation during meetings and Zoom calls for overseas guests and internal teams.
• Translate a wide range of documents from Japanese to English and vice versa, including but not limited to blog posts, sales materials, and internal documentation.
• Serve as the primary linguistic and cultural bridge for Japan operations, ensuring accurate and contextually appropriate translations.
• Support the Country Manager with various office management tasks as required.
• Assist in developing and maintaining a glossary of terms and translation style guide to ensure consistency across all communications.
• Participate in cross-functional meetings to stay updated on project requirements and deliverables.
• Coordinate with external translation agencies or freelance translators when necessary to manage workload and ensure quality standards.
• Localize Board and QBR deck preparation.
• Contribute to a customer-centric culture by ensuring revenue operations positively impact customer satisfaction, retention and acquisition through localizing needed documents.

Minimum Qualifications:

• Fluency in Japanese and English, with excellent verbal and written communication skills in both languages.
• Bachelor’s in languages, marketing, finance, accounting, business or adjacent field; MBA preferred
• Proven experience in translation and interpretation, preferably within a corporate environment.
• Strong understanding of Japanese culture and business etiquette.
• Excellent organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and Google Workspace (Docs, Sheets, Slides, etc.).
• High level of attention to detail and commitment to delivering high-quality work.
• Ability to work independently and as part of a team in a fast-paced environment.
• Creative thinker with a customer-first approach to problem solving.
• Highly analytical, data / fact driven, process oriented, and comfortable developing data-driven recommended changes to the status quo.
• Exceptional verbal, written, and presentation communication skills.
• Strong ability to develop cross-functional relationships and build trust and rapport with Sales, Finance, Legal, Rev Ops, Marketing, Product, and other orgs within the company.
• Excellent at digging through data and translating it into actionable/impactful insights and recommendations.
• Desire to hear and understand Sales needs and determine paths forward, while balancing the adherence to guardrails needed by Legal and Finance.
• Ability to handle stress with a positive, calm and data-driven approach, focused on company objectives.
• Operate with honesty, integrity, transparency, enthusiasm, and respect for others.
• Fluent in Japanese and English.

Preferred Qualifications:

• Certification in translation or interpretation.
• Previous experience in office management or administrative support roles.