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Weβre obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
Start Date: ASAP
Salary: 8,000 RON/gross
Type of Contract: Full Time Employment
Work Set Up: Permanent Remote / Work-At-Home
Equipment Provision: Company Provided
Schedule: 8:00 AM to 5:00 PM Eastern US Time, Monday-Friday (3:00 PM - 12:00 AM Romania Time)
Employment Benefits: 21 Days Annual Leaves, Medical, Remote Work Allowance (400 lei/month), Meal tickets (40 lei/working day)
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
About the Role:
As a Jr. Customer Success Manager, your primary responsibility will be to cultivate strong relationships with our B2B clients, ensuring their successful onboarding, product adoption, and continued growth. Our client base primarily comprises higher education institutions, but you'll also have the opportunity to work with nonprofit organizations, government agencies, and corporate clients.
If you're someone who thrives on ensuring customer satisfaction, takes pride in becoming a product expert, excels at building meaningful client relationships, and has experience handling escalated chat support tickets and emails from support, this role might be an ideal fit for you.
Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
Ninja Perks and Benefits
β Competitive compensation
β Paid time off, birthday leave
β Bonus and incentive plans
β Opportunities for skills training and personal and professional development
β Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.