Knowledge Manager

The Knowledge Manager is responsible for overseeing the organization's knowledge management strategy, ensuring the effective collection, organization, sharing, and utilization of knowledge to enhance organizational efficiency, innovation, and decision making. The role involves developing and maintaining knowledge management systems, fostering a culture of continuous learning, and ensuring that valuable information is accessible to all relevant stakeholders

Responsibilities:

• Implement Knowledge Management Strategy:
• Execute a comprehensive knowledge management strategy aligned with organizational goals.
• Establish and maintain knowledge management policies, procedures, and best practices.


• Knowledge Collection and Organization:
• Identify, collect, and organize valuable knowledge from various sources within the organization.
• Ensure the accurate and timely capture of critical knowledge and information.


• Knowledge Sharing and Utilization:
• Promote and facilitate the sharing of knowledge across teams and departments.
• Implement tools/processes to enhance knowledge accessibility and utilization.
• Develop and conduct training sessions to educate staff on knowledge management processes and tools.


• Continuous Improvement:
• Monitor and evaluate the effectiveness of knowledge management initiatives.
• Continuously improve knowledge management processes based on feedback and evolving organizational needs.


• Collaboration and Culture Building:
• Foster a culture of knowledge sharing and continuous learning within the organization.
• Collaborate with various stakeholders to identify knowledge gaps and address them.


• Reporting and Analysis:
• Generate reports and analytics to measure the impact of knowledge management initiatives.
• Provide insights and recommendations to senior management based on knowledge management data.

To be successful in this role, you will have:

• Proven record in executing on a knowledge management framework.
• Knowledge Management Tools: Proficiency in tools such as SharePoint,
• Confluence, JIRA, or other knowledge management systems.
• Information Management: Basic understanding of data management, taxonomy, and metadata.
• Project Management: Basic project management skills to assist in the implementation of knowledge management initiatives.
• Analytical Skills: Ability to analyse data and generate insights to improve knowledge management processes.
• Communication: Strong written and verbal communication skills to effectively convey knowledge management principles and practices.
• Collaboration: Ability to work collaboratively with cross-functional teams to identify and address knowledge gaps.
• Learning and Development: Willingness to continuously learn and adapt to new knowledge management tools and practices.
• ITIL V3/V4
• Previous role in a Managed Service Provider is preferred.
• Proficiency in ServiceNow. (Knowledge Management)