Lead Network Engineer - L3

Dijital Team designs and builds high performing IT teams, and we want you to join our team!

The Lead Network Engineer - L3 is responsible for planning, developing, deploying, testing and optimising network services. They ensure network systems are configured and ready for use while troubleshooting and fixing any issues escalated to them.

Responsibilities:

• Provide 3rd level technical network infrastructure support escalated from the service desk, network technicians or direct from the customer.
• Resolve incidents and service requests for network related tickets.
• Be available to take phone calls for escalated enquiries or tickets.
• Adhere to Incident, Problem and Change Management processes as per blueAPACHE/customer standards (ITIL Framework).
• Working with the monitoring team to ensure best practice monitoring configurations are setup and are notifying the network team proactively on network issues.
• Conducting monthly or quarterly patching & health checks on network systems and devices across our customer base.
• Create and maintain technical documentation and knowledgebase (KB) articles.
• Perform onsite maintenance and troubleshooting when required.
• Provide recommendations to blueAPACHE customers and sales staff for improvements in network infrastructure configuration and deliverables.
• Attend customer meetings when required.
• Contribute to monthly reports and PIRs to customers where required.
• Provide after hours on-call assistance and/or escalation on a rotating basis.
• Install and configure network technologies and complete minor projects as required.

Requirements:

• Previous role with an IT&T System Integrator, Managed Service Provider, or similar organization.
• At least 5+ years in an infrastructure support role specializing in network support
• Must have current CCNP (or equivalent) certification.
• At least 2 other network vendor related industry certifications are highly desirable.
• Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba.
• Hands on experience on Fortinet Products such as (FortiManager, EMS, FortiSwitch, FortiSASE).
• Industry experiences working within the ITIL framework (ITIL certifications highly regarded)
• Linux/Unix Experience is desirable.

We offer competitive remuneration and loads of team member benefits including professional development and continuing education, plus like to have fun while we are at it! If this sounds like you, click the Apply For this Job button now!