🚀 Launch your SaaS fast, with Larafast.

Production ready Laravel Starter Kit with everything that you need to start your next SaaS project, AI Wrapper or any other web application.

Launch Your SaaS Fast

Manager, Falcon Complete (Remote, GBR)

CrowdStrike
United Kingdom
FULL_TIME
8
Calm

Summary

Responsibilities

  • Manage a team of technical analysts to deliver the Falcon Complete managed service according to operational objectives and SLAs.
  • Develop and maintain an educational environment for the team through effective leadership, coaching, and management.
  • Provide oversight for the response, investigation, and resolution of security incidents for customers.
  • Manage reporting for trending, planning, and situational awareness including performance metrics.
  • Serve as a liaison with internal stakeholders and external customers to resolve service issues.
  • Develop internal processes to support continuous improvement.
  • Create and manage projects to enhance the service in line with Falcon Complete goals.

Requirements

  • Experience in managing operational teams in a service delivery environment.
  • Experience in conducting or managing incident response.
  • Understanding of targeted attacks and the ability to create remediation plans.
  • Background in forensic analysis and tools used in incident response.
  • Understanding of secure network architecture and cloud environments.
  • Experience in effectively leading and coaching technical teams.
  • Ability to handle high-pressure situations with professional decision-making.
  • Strong verbal and written communication skills.
  • Customer service skills.

Work-Life Balance Benefits

  • Remote-first culture
  • Competitive vacation and flexible working arrangements
  • Physical and mental wellness programs
  • Paid parental leave
  • Birthday time-off

Benefits

  • Market leader in compensation and equity awards
  • Professional development and mentorship opportunities
  • Access to CrowdStrike University, LinkedIn Learning and Jhanna
  • Great Place to Work certified culture

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!

Full Details of Job Post

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is looking for highly motivated, self-driven, leader dedicated to making a difference in global security by protecting organisations against the most advanced attackers in the world. Our CrowdStrike virtual security operations centre offers opportunities to expand your skill set through a wide variety of experiences, whilst delivering our service which is to detect and respond to incidents as they occur in real-time for our customers. This role is open to candidates remotely within the UK, or within our office in Reading. We also offer hybrid working models.

  • Am I a Leader for Falcon Complete?

  • Are you capable of leading teams and interacting well with customers? Are you self-motivated and able to motivate others?

  • Do you have a security operations,  incident response, or information security background that you would like to take to the next level?

  • Do you enjoy working with customers and providing excellent customer service you can be proud of?

What You'll Do:

Under the guidance of a regional Director a Falcon Complete Manager is expected to:

  • Manage a team of technical analysts a to deliver the Falcon Complete managed service according to operational objectives and SLAs, whilst seeking to increase the effectiveness and efficiency of operations.

  • Develop and maintain an educational environment where the knowledge and performance of the team is constantly advancing through effective leadership, coaching, and day-to-day management.

  • Provide oversight and guidance for the  response, investigation, and resolution of security incidents for customers.

  • Manage daily, weekly and event-based reporting for trending, planning, and situational awareness. This will include deliverables such as producing and reviewing aggregated performance metrics.

  • Serve as liaison with internal CrowdStrike stakeholders and external customers to ensure any service issues are fully addressed.

  • Develop and enhance internal processes to support continuous improvement for all elements of the service.

  • Create and manage projects and activities to further develop and enhance the service in line with the Falcon Complete mission and goals.

What You'll Need:

Successful candidates will have experience in two or more of the following areas:

  • Management of operational teams: experience in managing teams in an operational service delivery environment. Including the coaching and development of team members, along with career and progress planning.

  • Incident handling: experience in conducting or managing incident response for organisations.

  • Incident remediation: understanding of targeted attacks and the ability to create remediation plans for compromised organisations.

  • Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise, this may also include network forensics, and malware analysis.

  • Network, cloud or infrastructure operations and architecture/engineering: understanding of secure network architecture, network operations, cloud environments, or infrastructure (which may include Windows, Linux, Mac environments for example).

  • Experience in effectively leading and coaching technical teams.

  • Experience of managing or leading incidents, including the coordination of resources and communications.

  • Ability to handle high pressure situations and associated decision making in a productive and professional manner.

  • Strong verbal and written communication skills.

  • The ability to translate highly technical information into a business context and to demonstrate adaptability when communicating at all levels in an organisation.

  • Customer service skills.

Bonus Points:

  • Customer/managed service delivery experience in managing against operational objectives and SLAs.

  • Experience in developing or improving service or management information reporting and metrics.

  • Experience of building and shaping teams or capabilities.

  • Project management.

  • Knowledge of broader cyber security and information technology specialisms including, but not limited to, cyber risk management / understanding of information and operational risk, vulnerability management and patching, identity and access management, application security, and IT service management (i.e. ITIL disciplines).

#LI-JP2
#LI-EV1
#LI-GT1

#LI-Remote

Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  • Competitive vacation and flexible working arrangements

  • Physical and mental wellness programs 

  • Paid parental leave, including adoption 

  • A variety of professional development and mentorship opportunities

  • Access to CrowdStrike University, LinkedIn Learning and Jhanna

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

  • Birthday time-off in your local country

  • Work with people who are passionate in our mission and Great Place to Work certified across the globe

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!

Similar Jobs

Unitek Learning

Bakersfield, California, United States Full-time

View Details

KLDiscovery

United States Full time

View Details

Experian

United States Full-time

View Details

AECOM

Germantown, Maryland, United States Full-time

View Details

CrowdStrike

Romania PART_TIME

View Details

E. Breuninger GmbH & Co.

Stuttgart, Baden-Württemberg, Germany Vollzeit

View Details

Averna

Denver, Colorado, United States Full-time

View Details

Vericast

San Antonio, Texas, United States Full-time

View Details

AECOM

Germantown, Maryland, United States Full-time

View Details

Dynatrace

Boston, Massachusetts, United States Full-time

View Details