Member Services Associate, Growth and Retention (Remote Position)

About the American Montessori Society 

The American Montessori Society (AMS) is the foremost advocate for quality Montessori education. AMS sets the high professional standards that inform Montessori education as practiced in AMS-accredited schools and taught in AMS-affiliated teacher education programs. AMS provides an information center for its members, the media, and the public; a voice in the public policy arena; and a mobilizing force for the global Montessori community, through support services, research, and professional development events. Thousands enjoy AMS membership globally and attend AMS's premier conference for professional Montessori educators, The Montessori Event, in person and online. AMS comprises over 20,000 members, including 1,300 private and public schools.

AMS is classified as a 501(c) (3) (i.e., tax-exempt, nonprofit) organization.

Reports to: Membership Manager                       

Works closely with: Membership and Marketing teams

Classification: Full-time FTE (1.0), Regular, Non-Exempt

Designation: Remote working in the Eastern Time Zone. Position involves work-related travel in the United States two times per year, including Annual Conference and Annual Staff Retreat

Salary Range: $48,000-$53,000

To Apply: Only applications with a resume and cover letter will be considered.

Note to the applicant:  Only shortlisted candidates will be contacted for an interview.  No calls please. Must be eligible to work in the United States

Key Responsibilities 

Membership Retention and Growth 

• Assist in the development and implementation of comprehensive school and individual member recruitment, engagement, and retention strategies to achieve and exceed member growth and retention goals, in collaboration with the Membership and Marketing Managers 

• Communicate with prospective and active members via email, phone, video conferencing, and other communication channels to provide timely support 

• Utilize lead development systems to capture, process, and maintain new member leads 

• Assist with membership mailings, handwritten notes, and videos to members 

Member Service and Engagement 

• Serve as moderator for AMS’s online member community, encourage engagement, and identify additional resources needed 

• Ensure membership applications, renewals, and records are accurate and up to date, working closely with schools to complete submissions  

• Manage membership accounts, dues processing, refunds, and invoices for unpaid balances, in collaboration with membership services and accounting teams 

Other Duties 

• Monitor shared inboxes and provide helpful, timely responses to external inquiries 

• Assist with registration and execution of the annual conference and events, focusing on the member experience, including participant registration, and generating reports and invoices 

• Engage in customer service and support activities across all member interactions 

• Undertake departmental tasks as assigned 

Qualifications 

• 2+ years experience in sales, customer experience and/or retention, with a focus on relationship-building and growth. Prior experience with a membership-based experience is preferred, but not required. 

• Demonstrated ability to communicate effectively, including a pleasant, friendly, and courteous telephone manner; strong customer service skills; and proficient written communication skills 

• Strong computer skills with proficiency in Microsoft Office Suite 

• Ability to quickly learn about and understand the American Montessori Society and it's membership benefits to effectively support membership Growth and retention and to engage with members 

• Ability to apply critical thinking and problem-solving skills to research, troubleshoot, document, and guide members through their AMS membership experience to positively affect customer loyalty 

• A self-starter with the ability to problem solve 

• Education or membership experience preferred, but not required  

• Commitment to diversity, equity and inclusion 

The American Montessori Society is an equal opportunity employer and does not discriminate on the basis of sexual orientation, gender identity or expression, race, color, religion, national origin, sex, age, marital status, disability, veteran status, genetic information, family responsibility, political affiliation or any other status protected by applicable laws.

No calls please.