We are seeking a dedicated NOC Engineer (L2) to join our team. In this role, you will be at the forefront of managing and responding to major incidents within our clients' infrastructure. You will handle critical alerts, perform technical support, and ensure client satisfaction by maintaining the integrity and performance of their systems. Your role will involve autonomous problem resolution, effective communication with clients and internal teams, and proactive incident management to uphold our service level commitments. If you have a strong background in network operations, excellent customer service skills, and a passion for resolving complex technical issues, we invite you to apply and contribute to our mission of delivering exceptional managed infrastructure solutions.