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Operations Specialist (KZ)

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Binance

Kazakhstan, Almaty

Hybrid

Full-time Onsite or Remote

Moderate

Summary

Responsibilities

Prepare and submit documents for regulatory approval of new tokens, products, and services.
Work closely with the tech team to troubleshoot and resolve technical issues, ensuring the platform's stability and reliability.
Coordinate with the KYC team to ensure customer verification processes are efficient, compliant, and user-friendly.
Collaborate with the wallet/clearing/treasury teams to manage transactions, settlements, and liquidity management effectively.
Partner with the marketing team to launch promotional campaigns and new product offerings.
Serve as the primary point of contact for new KYB-users throughout the onboarding process.
Manage relationships with current corporate clients through reconciliation of charged fees on transactions and resolving any issues.

Requirements

At least 3-5 years’ directly related experience in an operations management role or other relevant roles.
Graduate from disciplines such as Management, Business Administration, Operations Management, or other relevant fields.
Proven ability to connect and work collaboratively with multiple teams to address operational requirements.
Strong ethical standards and integrity, with dedication and passion for the organization.
Capacity to work both independently and collaboratively, often under minimal supervision.
Strong research and writing skills, attention to detail, and analytical aptitude.
Fluency in Russian and English.
Experience in marketing campaigns or leading projects would be a plus.

Benefits

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Full Details of Job Post

Responsibilities:

Prepare and submit documents for regulatory approval of new tokens, products, and services.
Work closely with the tech team to troubleshoot and resolve technical issues, ensuring the platform's stability and reliability.
Coordinate with the KYC team to ensure customer verification processes are efficient, compliant, and user-friendly.
Collaborate with the wallet/clearing/ treasury teams to manage transactions, settlements, and liquidity management effectively.
Partner with the marketing team to launch promotional campaigns and new product offerings.
Serve as the primary point of contact for new KYB-users throughout the onboarding process. Guide corporate users through the account setup process and work closely with the internal KYB and compliance teams.
Manage relationships with current corporate clients through reconciliation of charged fees on transactions, filing all signed reconciliation and invoice documents, resolving any issues with manual depositing and withdrawal processes.

Requirements:

At least 3-5 years’ directly related experience in an operations management role or other relevant roles.
Graduate from disciplines such as Management, Business Administration, Operations Management, or other relevant fields.
Proven ability to connect and work collaboratively with multiple teams to address operational requirements and tackle complex issues.
Strong ethical standards and integrity, with dedication and passion for the organization.
Capacity to work both independently and collaboratively, often under minimal supervision.
Strong research and writing skills, attention to detail, and analytical aptitude.
Fluency in Russian and English.
Experience in marketing campaigns or leading projects would be a plus.