Location: Vancouver, hybrid. The team are currently meeting in a co-working space 2 times a week.
Type: Full-time
Salary: CAD $65 000 - C$80 000
Hours: 8am - 5pm
About Zen Educate:
Zen Educate is a technology company with an online platform that helps match schools with teaching staff (Substitute teachers, Paraprofessionals, etc.) By leveraging technology, our smart algorithms can match teachers to the perfect school and help schools find great teachers.
Zen Educate is on a mission to help the education system as a whole. By improving efficiency and keeping things simple, we can help schools find administrative savings and we promote schools to pass these savings to teachers and increase teacher pay! This helps keep more money within the education system so that the money is used to help children learn and develop.
We care about the teachers as much as we care about the schools. We help both sides improve transparency and communication so schools and teachers are better prepared and can work together effectively!
About the role:
As an Operations Team Lead, you will be responsible for supporting the team in achieving their monthly target of teachers signed up and verified for placement in schools. Alongside overseeing and coordinating daily operations, your focus will be individual and team-wide training and support, while closely collaborating with the Operations Manager.
Your day to day responsibilities will be:
- Training and coaching the Operations Team, including call shadowing, 1 on 1 meetings, running PIPs, and performance monitoring
- Identify opportunities for process optimization and implement solutions to enhance productivity and operational quality, including creating and presenting training materials for the team
- Providing guidance to the team, ensuring they prioritize candidates best suited to our current opportunities
- Collaborate seamlessly across commercial and operational teams to foster synergy and streamline processes
- Maintain accurate records and documentation of operational processes, procedures, and best practices, focusing on long term scalability
- Demonstrate flexibility and adaptability in responding to changing business needs and priorities
Minimum requirements:
- Proven experience in operations management or team leadership roles
- Strong leadership skills with the ability to motivate and inspire team members
- Analytical mindset with the ability to identify opportunities for process improvement
- Strong written and oral communication skills
- Comfortable with technology including Google suite
Helpful to have but not essential:
- Experience in managing a sales/recruiting/customer support team
- University degree
- Strong knowledge of the US education sector
- Formal qualifications
What’s in it for you?
- Work that you want to talk about
- Competitive salary
- Ownership in the company
- 15 PTO days / year
- Fun-loving, tight-knit team solving a problem that makes a difference
- Hybrid - currently 2 days/week in-office but this is subject to change
We can’t wait to hear from you!
Diversity and Inclusion
At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all.
We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work.
We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.