Partner Operations Manager - Remote

Full Details of Job Post

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Partner Operations is dedicated to defining and executing the essential business operations needed to successfully select, onboard, launch, sustain, and measure global strategic commercial partnerships. Our team collaborates with over 20 different functions to implement Dexcom’s comprehensive partnership strategy, ensuring alignment with our product and portfolio roadmap.

Each member of the Partner Operations team is a creative problem solver, independent thinker, and has a demonstrated track record in managing partner programs with strong organizational, communication, leadership and influencing skills. We value accountability, collaboration, transparency, and proactive thinking.

Where you come in:

You will program/project manage and lead global core teams to take a commercial partner through all 5 stages of B2B partnership lifecycle, leveraging the Global Partner Commercialization Playbook. This includes:

• Managing and facilitating the partner intake and governance process across the Dexcom partnership ecosystem
• Driving all elements of a partner commercial launch, including planning and coordinating launch activities, timelines, and support models with downstream internal customers and partner counterparts
• Monitoring and reporting on all facets of post commercial launch/”sustainment” activities with partners and associated internal teams to ensure partnership success against key performance metrics
• Regular interactions with external and internal stakeholders on partner post-launch progress

You will also be responsible for building and enhancing Dexcom’s partnership operational capabilities to streamline time-to-launch, provide reliability in execution, build and manage partner KPI tracking, and enable scale of commercial partnerships contributions to Dexcom’s revenue and cost to execute targets. You will continuously enhance the Global Partner Commercialization Playbook, Partner CRM, partner commercialization process, toolsets, and training in alignment with Dexcom’s partnership strategy and partner ecosystem

What makes you successful:

We are seeking an impact player who is results-oriented, proactive, and innovative. The ideal candidate will demonstrate strong leadership and adaptability, thriving in dynamic environments, with an operational mindset. They will excel in collaboration and communication, using analytical thinking, data and financial literacy to drive informed decisions.

As an ideal candidate you must:

• Have the ability to lead internal & external cross-functional teams that includes both technical and commercial representatives to guide partner customers through their onboarding and implementation journey
• Be an analytical thinker and creative problem solver who is comfortable engaging with the cross-functional team and/or customers to anticipate and work through challenges
• Be proactive with a strategic mindset that is proficient in making informed decisions, which consider both short-term impacts and long-term outcomes
• Be adaptable; you can adjust your approach and strategies based on changing circumstances and new information while working independently with little oversight in this fast paced, changing environment
• Have exceptional communication and relationship management skills with a strong, open, and collaborative work style focused on customer-service
• Be passionate about data, data-centric decision making and innovation

Preferred qualifications include

• Experience in developing and then scaling commercial business processes
• Knowledge and familiarity with use & enhancement of CRM tools and reporting
• Experience in commercializing a digital therapeutic or digital health solution
• Experience in healthcare, medical device or regulated industry, digital health/wearables
• MBA or management consulting experience a plus

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 15-25%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience
• At this level, a graduate degree may be desirable with 4 years of related experience

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at [email protected]. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [email protected]. 

View the OFCCP's Pay Transparency Non Discrimination Provision at this link. 

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided:  https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
 

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