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Process Excellence Manager

Binance
Asia / Global
Remote
Full-time: Remote
8
Calm

Summary

Responsibilities

  • Analyze current customer support processes to identify areas for improvement and optimization.
  • Develop and implement innovative strategies to enhance the efficiency and effectiveness of customer support operations.
  • Collaborate with cross-functional teams to design and execute process improvement initiatives.

Requirements

  • Bachelor’s degree in Business Administration, Project/ Operations Management, or a related field.
  • 3-5 years proven experience in process improvement, preferably within a customer support or service environment.
  • Strong analytical skills with the ability to interpret complex data and make data-driven decisions.

Benefits

Apply Now

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Full Details of Job Post

About the role: 

We are seeking a highly motivated and talented Process Improvement Expert to join our dynamic Customer Service Process Team. This role is pivotal in enhancing our customer support processes, ensuring a seamless and efficient experience for our users. The ideal candidate will possess a strong analytical mindset, excellent problem-solving skills, and a passion for continuous improvement.

Responsibilities:

    • Analyze current customer support processes to identify areas for improvement and optimization.
    • Develop and implement innovative strategies to enhance the efficiency and effectiveness of customer support operations.
    • Collaborate with cross-functional teams to design and execute process improvement initiatives (Eg :product team).
    • Monitor and evaluate the impact of implemented changes, ensuring they meet desired outcomes and contribute to overall customer satisfaction.
    • Utilize data-driven insights to make informed decisions and drive continuous improvement efforts.
    • Provide training and support to customer support teams on new processes and best practices.
    • Stay updated with industry trends and best practices to ensure the company remains at the forefront of customer support excellence.

Requirements:

    • Bachelor’s degree in Business Administration, Project/ Operations Management, or a related field.
    • 3-5 years proven experience in process improvement, preferably within a customer support or service environment.
    • Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
    • Proficiency in process improvement methodologies such as Lean, Six Sigma, or similar.
    • Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
    • Passion for cryptocurrency and blockchain technology is a plus.

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!