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Publisher Support Specialist (Mandarin & English)

Code Payments

Taipei, Taiwan

Hybrid

Permanent

Moderate

Summary

Responsibilities

Get to know Codapay API and Coda capabilities to the finest details
Provide technical support to engineers from companies and partners who are integrating with the Codapay API
Maintain API documentation, examples and FAQs to minimize contact rates

Requirements

Proficiency in Mandarin and English
Strong communication skills and ability to articulate complex concepts
Familiarity with system integration and API concepts

Benefits

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Full Details of Job Post

We need a talented Publisher Support Specialist to join our mission. As a Publisher Support Specialist you’ll become part of the Product Operations team whose main focus is to support our publishers (Game industry and Creator Economy) during the pre-sales, integration and post-launch phases—continuously analysing and improving processes and tooling to ensure flawless experience of API users, regardless of whether it's a huge enterprise or another Codapay user calling our API.

Responsibilities

Get to know Codapay API and Coda capabilities to the finest details
Provide technical support to engineers from companies and partners who are integrating with the Codapay API
Making sure our technical support is friendly and empathetic, provides solutions to problems accurately, timely and consistently
Maintain API documentation, examples and FAQs to minimize contact rates
Make suggestions on how to improve the API based on customer feedback
Support the business team from a technical standpoint during calls with publisher
Participate in the design and implementation of scalable onboarding and proactive support frameworks for publisher
Mediate during incidents involving the right teams and provide feedback to publisher

Requirements

Proficiency in Mandarin and English. Language proficiency is essential to effectively communicate with publishers and stakeholders
Strong communication skills and the ability to articulate complex and technical concepts to non-technical audiences
Ability to define the scope of your responsibilities and keep the focus to deliver
Passionate about technology and its relationship with business and customer experience.
Familiarity with system integration and API concepts
Empathy for users and are able to provide great support and onboarding experience.
Ability to prioritize and manage multiple projects in the fast paced environment
You are humble and work well in a team with a diverse group of people from all over the globe and in different time zones

Nice to Have

Prior experience with REST or SOAP integration is advantageous.
Familiarity with tools such as SQL, Postman, AWS dashboard, Kibana, and Jira is preferred
Experience in writing scripts or coding in Java, Javascript or Python; Application development or games industry experience is a plus.

Apply Now

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