Quality Senior Consultant - Post-Implementation Services

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Quality Operations to make Life Sciences organizations more productive and efficient?

 

As a Quality Senior Consultant, you will support a group of customers assigned to you, think companies such as Merck, Bayer, Novo Nordisk, AstraZeneca, and many others. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry.

 

To thrive in this role, you are likely a tech-savvy person. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills.

 

This is a full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do

• Implement new features within the Veeva Vault Quality suite at Life Sciences companies ranging from the world’s largest pharmaceutical companies to emerging biotech
• Guide customers on how to enhance their quality and compliance culture through the use of Veeva’s Quality suite to drive risk analysis, quality metrics, continuous improvement, and audit/inspection readiness
• Think critically to help design the solution your customers request as well as the solution they have not requested, but may need.
• Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology at our customers switching from on-premise to SaaS solutions
• Assist with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
• Mentor team members and junior consultants.

Requirements

• 8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s),
• In-depth knowledge in quality and compliance, quality management systems, document control, and global change management
• Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, or IT lead and/or business sponsor.
• Influential experience in leading teams through hard decisions and negotiating compromises
• Experience in working in a Consulting and/or Customer facing role, and managing customer expectations
• Excellent verbal and written communication skills in English
• Proven ability to work independently in a dynamic environment, comprehending and translating business requirements, and creating corresponding solutions designs
• University degree or equivalent relevant experience

Nice to Have

• Understanding of global quality requirements, compliance considerations, and processes for Quality process and content management, life sciences compliance, and/or computer systems validation
• Direct experience with systems such as Veeva Vault, EtQ, TrackWise, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, and other quality information management or content management systems
• Knowledge of Software Validation processes and requirements
• Project management experience
• Execution experience with Agile methodology and/or ACP Certification
• Experience in service delivery management and/or systems implementation
• Proficiency in additional European language(s)

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].