Full Details of Job Post

Registered Nurse for Daytime, Evening and Overnight Work From Home Telehealth

HeiTech Services is seeking Full-time Registered Nurses to staff a Nurse Advice Line call center 24x7/365 (primarily inbound). The Full-Time Registered Nurse is responsible for providing telehealth clinical assessment, health education, and utilization management services to a variety of beneficiaries. MUST HAVE a Current, Active, Compact License issued by the state of residence and be in good standing with the Board of Registered Nurses.

This is a remote, work from home position. Registered Nurses provide telephone triage and health advice to callers across North America remotely, from the comfort of their own home office. In addition to triage calls, we receive questions requesting information on medical conditions, medications, diagnostic tests, etc. All calls are documented electronically, and all telephone encounters are recorded.

Work Schedule

While there are different shifts available, ALL of them require working at least one weekend day. PLEASE NOTE: the work schedule will begin with 6 weeks of paid training, scheduled Monday through Friday, 8:00AM to 4:30PM Central Time, from December 2, 2024 to January 10, 2025. Candidates must be available to attend all days of training.

Responsibilities include but not limited to:

• Triage all symptom-based calls and give recommendations according to the approved triage protocol.
• Communicate with TRICARE beneficiaries primarily by phone, also via text, online (web) chat, email required.
• Provide professional nursing assessment and intervention to patients with acute and chronic care needs.
• Mobilize patient and family to employ healthy coping strategies, engage in shared decision- making and utilize community resources.
• Identify gaps in patient services; develop and utilize alternative resources.
• Exercise professional nursing judgment and advanced communication skills to network with a variety of professionals, agencies, and systems
• Demonstrate mandatory and clinical competencies of the position.
• Serve as a liaison between nursing staff and all providers to improve the clinical experience for the patient, staff, and provider.
• Provide health education and
• Prepare individuals for primary care manager/physician visits.
  
  

Qualifications:
Must Haves

• An Associates’ degree in nursing (ADN) from accredited College or University (Bachelor of Science in Nursing is preferred).
• Ability to Triage per triage guidelines and protocols, assessing patients and applying solid decision-making to achieve highest patient outcomes in quick and timely manner.
• Call Center Experience (Inbound).
• Metric driven environment work experience and understanding.
• Must be computer savvy - able to maneuver between multiple windows, application systems simultaneously, ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Minimum 3 years’ clinical nursing experience as a RN.
• Must have a Compact License issued by the state of residence.
• Required to be in good standing with the Board of Registered Nurses.
• Licensure in other states as required by contract.
• Must be able to work Weekends and Holidays.
• Triage, Med-Surge, and Behavioral Health required.
• Strong verbal and written communication skills.
• Previous experience working within a military population a plus. RNs who are retired military, family members of Active Duty Service Members (ADSM), working knowledge of/worked at an MTF or VA center a plus.
• High Speed Internet / direct connection required- Must be able to connect directly into internet – via hard wire (either directly to modem or router).
• Distraction free area to work / professional background - Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must be US Citizen and able to obtain a clearance.
  
  

Reasoning Ability:

• Strong clinical thinking and assessment skills.
• Ability to deal with and solve problems using solid nursing judgment.
  
  

Technical Skills:

• Proficient level of experience with Microsoft Office applications, keyboarding skills, and strong technical aptitude.
• Previous experience telephone triage using electronic triage software and computerized medical protocols is considered an asset- preferably 1 or more years of experience.

HeiTech Services is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, sexual orientation, disability or veteran status.