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Remote IT Support Engineer

OutsourcedStaff

Philippines

Remote

Full Time (Work From Home)

Moderate

Summary

Responsibilities

Provide technical support to existing customers through support & ticketing management systems.
Deliver direct help and remote support over the phone.
Assist in administering and troubleshooting cloud-based enterprise technologies.

Requirements

Minimum 3 years of experience in providing IT support & troubleshooting to corporate & SME clients.
Outstanding oral and written communication skills, with expert proficiency in English.
Experience with cloud-based technologies (Azure Active Directory, Microsoft 365) and server administration.

Benefits

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Full Details of Job Post

About the Company:

We are an established technology services provider based in Sydney, Australia, providing Managed IT solutions to small-medium enterprise clients in various industry sectors.

Our mission is to provide cutting-edge technology solutions and support for our clients to ensure they stay ahead of the curve in capability, security, and efficiency through exemplary service and friendly support.

About the Role:

This role entails an exciting opportunity for a talented and passionate individual to join our team and assist in providing exceptional expertise and technical services to our growing client base.

You will be responsible for providing technical support to our existing customers through our support & ticketing management systems, as well as direct help and remote support over the phone.

Perks & Benefits

Unparalleled rate of exposure to leading technologies, with full support for training and growing your skillsets on the job
Friendly and team-oriented culture
Access to personalised development plans and real opportunities for career progression. We are always looking for leaders and dedicated staff to grow into their desired careers.

Role Requirements

Minimum 3 years of experience in providing IT support & troubleshooting to corporate & SME clients
Outstanding oral and written skills and effective communication (Expert proficiency in English is a must)
Logical thought process, skilled in solving problems on the fly
Experience and demonstrated ability in administering and troubleshooting cloud-based enterprise technologies (Azure Active Directory, Microsoft 365)
Microsoft Online Infrastructure (365, SharePoint, Azure AD/Entra, InTune)
Server Administration experience (MS Server 2008-2019, VMWare, Hyper-V)
Experience in Network design, configuration, provisioning and troubleshooting (Routing, Switching, Firewalls, VLAN, WAN, WLAN)
Disaster Recovery Solution Implementation and Management experience (Azure Backup, Datto BCDR, Storage)
Cybersecurity monitoring, policy enforcement and central management
Impeccable Documentation skills

Additional Skills (Highly Valued)

Experience with MSP PSA tools and/or ticketing systems (Autotask or Connectwise)
Experience with RMM tools and capabilities (Datto RMM, Solarwinds N-Able, Atera or other)
Certifications highly regarded (CompTIA Network+, Security+, MCSE, CCNP)
Coding & Automation experience valued but not essential (PowerShell, VBScript, Python)

Latitude

Washington, DC Hybrid Full Time

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