Rockstar Customer Support Specialist 100% Remote Work From Home

Enjoy a rewarding career with Outsourced Staff, a fast growing Australian owned BPO company specialising in customer support roles for the freight and logistics industry.

 

Our client is a leading international freight and logistics company looking for loyal, & driven individual to join their existing Philippines based support team. This is a full time remote work from home role working business hours 8:30am – 5:30pm Monday to Friday AEST. 

 

We are looking for an experienced customer support specialist that demonstrates clear perfect English with strong people skills. The ideal candidate is a motivated, reliable, self starter with high attention to detail that can work independently with limited supervision at times.

 

You have a can-do attitude, a willingness to learn and naturally strive to get things done right first time plus the ability to ask questions in order to find solutions for the customer. You have a minimum 2 years customer service experience working for an established BPO or customer support inbound call centre ideally working for a freight forwarding company.

 

Responsibilities: As part of the customer support team you will interact with freight carriers and customers alike to resolve general enquiries that may arise:

• Taking inbound calls plus making outbound calls to customers and suppliers daily
• Complete freight quotations & booking requests
• Provide customer support by responding to emails, skype / slack requests etc
• Complete incoming enquiries with a set of FAQ’s, systems and procedures
• Overnight shipment track & trace status updates with various freight companies plus updating of relevant daily reports in Google Sheets etc
• Multi-task by monitoring different email addresses and messaging groups while responding to inbound support enquiries
• Ability to take ownership of and work to resolve customer issues
• Proactively communicate with customers providing feedback on progress of inquiries
• Support other team members during unexpected high-volume request times
• Escalate unusual or complicated requests to the team leader and collaborate with them to find a resolution to any challenging situations

Requirements:

• At least 2 years customer service experience working for an established BPO, or inbound call centre environment
• Prior experience working for a freight forwarding company an advantage
• Strong verbal and written English communication skills
• Must handle inbound & outbound calls working from home office environment
• Ability to follow structured systems and procedures
• Effective time management and prioritisation skills
• Ability to work independently with limited supervision or direction
• Strong multi-tasking skills
• Proficient with Microsoft Office and Google products suite
• Data entry skills
• Soft Skills: driven, team player, customer-focused, high attention to detail, problem-solving mindset with a can-do attitude & willingness to learn

Equipment Needed:

• Desktop or Laptop
• Dual monitor / second screen required
• Core I5 or Ryzen 5 & above
• Min 8GB RAM
• Microsoft windows genuine version
• Backup Internet
• Backup Power

Benefits:

• Full time work from home role
• Day shift working Monday to Friday Australian business hours
• No weekend work
• Holiday & sick leave
• Australian national public holidays
• Birthday bonus day off
• Benefits contributions towards Pagibig, SSS & Phil Health
• 13th Month pay

₱26,000 - ₱40,000 a month