Senior Claims Representative/Claims Specialist (Hybrid or Remote)

Full Details of Job Post

Mid-Continent Group underwrites specialty commercial insurance products and specializes in general liability, commercial auto, umbrella, and inland marine coverages. With a long history of financial strength and stability, Mid-Continent Group is rated "A+" (Superior) by A.M. Best.

Mid-Continent provides a competitive salary with annual salary reviews. Our benefits package includes: health, dental, vision, life, disability, paid time off, 401(k), retirement plan, employee stock purchase plan, and tuition reimbursement, including incentive bonus awards for completion of certification courses.

Overview:

Working for a leader in the insurance industry means an opportunity for you. Mid-Continent Group is part of Great American Insurance Group which is part of American Financial Group. Mid-Continent Group is adding an experienced Senior Claims Representative/Claims Specialist to our diverse claims team depending on the experience of the candidate. The position will primarily focus on adjusting pollution losses nationwide but will also give you an opportunity to spread your wings into our unique commercial general liability book of business. A successful candidate will be able to demonstrate excellent writing, analytical, communication, and organizational skills. The preferred candidate will work from one of our downtown corporate locations in Tulsa, Oklahoma or Cincinnati, Ohio on a hybrid work schedule. Remote opportunities will be considered.   

Job Requirements:

• Generally, 3 – 5+ years of experience handling general liability and/or commercial auto losses. 

• Ability to analyze policy coverages. 

• Ownership of the claims handling process and communication. 
• Bachelor's degree or equivalent is necessary.
  ​

Essential Job Functions and Responsibilities:

• Manage an inventory of claims of significant size, complexity, or for a specific line of business. Investigate and maintain claims: 

  • Review and evaluate coverage and liability. 

  • Secure necessary information (i.e., reports, policies, appraisals, releases, statements, records, or other documents) in the investigation of claims. 

• Work toward the resolution of claims files, and attend arbitrations, mediations, depositions, or trials as necessary. 

• Affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority. 

• Convey the complex information (coverage, decisions, outcomes, negotiations, etc.) to all appropriate parties maintaining a professional demeanor in all situations. 

• Ensure that claims payments are issued in a timely and accurate manner. 

• Ensure compliance of claims handling pursuant to all state, legal, statutory, and regulatory bodies to comply with all company procedures and requirements. 

• Work toward becoming a technical expert on a product(s) and/or line of business. 

• Evaluate and make recommendations to executive management on internal and external issues of strategic importance to a product(s) and/or line of business. 

• Plan for and ensure that budget and performance targets are met. 

• Interact with underwriting and marketing regarding claims trend issues. 

About Mid-Continent Group:

We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. Mid-Continent has made a name for itself as a full-service commercial insurer focused on long-term client relationships with a customized insurance solution. We focus on providing casualty products to the home builders/construction market, tank owner environmental market, general liability, and commercial auto in the energy markets, while also providing a portfolio of builder risk and inland marine coverages. We are currently focusing underwriting efforts into the “Green Energy” market. For over 75 years we have specialized in providing tailor-made coverage to a wide range of markets both on a primary and surplus lines basis. At Mid-Continent we are dedicated to serving our clients’ needs and delivering outstanding claims services.  

Company: