Senior Customer Acquisition Manager

Every product needs a caretaker who takes it from design and development to an anticipated audience with the same amount of sweat, love, and attention that has gone into it for several months behind the scenes. Today, we are searching for that special person as a Customer Acquisition Manager who can help us take Mamo Business to those who need it.

Sales is about communicating a promise to people through honesty and empathy. It is the first human interaction between Mamo Business and those whose problems it will solve. It’s a chance to inform, inspire, and change a region and culture for the better, and it involves very little in the way of shouting or yelling but rather showing and serving. It’s a unique opportunity to connect people to products that will give them back their time and peace of mind.

Ready to take on the challenge? Read on and apply below 👇

Why you’ll love working here

• Startup environment that’s big on individual responsibility and leans on process and automation.
• We’re big on culture. Work with stunning, supportive product, design, and engineering teams on problems that matter.
• You will be learning and growing all of the time. From business, product, and design to engineering, you will be learning from a world-class team that is caring, kind, and empathetic.‍
• Mamo has the potential for a wide-reaching impact. Mamo is taking on the challenge of bringing about a new era of financial inclusion that begins close to home by providing access and experiences that make sense. That means you will never be bored.

What you will do

• Identify and generate critical leads specific to the industry in which Mamo’s target customer profile operates. This involves staying updated on industry trends and networking to build a pool of potential customers within the target sector.
• Leverage your existing network in the UAE to generate new business for Mamo.
• Use your existing industry knowledge to create a strong lead pool of Mamo’s ideal potential customers.
• Take ownership of the entire sales cycle, starting from initial cold or warm outreach to potential customers. This includes conducting consultative product demonstrations, negotiating terms, and finalizing contracts. Your role is pivotal in guiding customers through this journey.
• Assume responsibility for meeting and exceeding individual sales targets and objectives. This includes setting clear performance goals, developing strategies to achieve them, and consistently evaluating progress to ensure that targets are met or exceeded.
• Use your previous sales experience and share best practices within the industry to help improve the sales experience for our customers and consistently optimize the sales cycle
• Regularly manage and maintain internal reporting using the sales tools provided by Mamo. These reports help track key performance indicators, sales metrics, and customer engagement data. This data-driven approach is essential for optimizing strategies and decision-making within the organization.
• Work closely on a handover plan with the account manager to ensure a smooth transition for our customers 
• Lead the sales process from beginning to end with a consultative approach leveraging Mamo’s Sales Playbook.
• Utilize Mamo’s comprehensive suite of products to identify and provide customers with the best opportunities. Your in-depth knowledge of Mamo’s offerings will be instrumental in tailoring solutions that align with customers’ specific needs and goals, ultimately enhancing their success. 
• Share insights from customer engagements with the product team and sales leadership. 
• Help collect and screen documentation from prospective customers in coordination with the compliance team.

What we’re looking for

• At least five years of experience with fintech sales in the UAE.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to multitask in a fast-paced environment and demonstrate flexibility in completing priorities.
• Good understanding of the sales process and ability to drive conversations with customers.
• A strong command of the English language, both verbal and written, is a must; Arabic is a big plus. 

At Mamo, our employees are our first customers. We want our teams to be happy and healthy both inside and outside of work. Our benefits and perks are indicative of the philosophy that by taking care of our people they would take care of our users. We hire courageous explorers who are both kind and compassionate, and who enjoy iterating, learning, and growing. Here’s how we set you up for success:

🚀 Equity, that's right we want you to have skin in the game (full-time team members)

👏 Competitive salaries that are revisited yearly or each time we raise funding

🥷🏻 Top-tier medical insurance, so that you are your best at work (full-time team members)

📚 Endless training opportunities, our philosophy here is simple: learn, grow and share

👌 Rest up and come back refreshed with up to 25 paid days off in addition to statutory leave (full-time team members)

Mamo’s flagship product is Mamo Business. The platform includes three critical parts to starting and operating a business; payments (money movement, receivables and payables), spend management (corporate cards) and API integrations.

Mamo is driven by its mission to remove the burden for small businesses requiring sophisticated and expensive engineering teams by automating their payments and finances so that they can reclaim time and resources and focus on growth. SMEs choose Mamo infrastructure to build better payment experiences, faster.

Mamo is proud to own and operate all of its core and financial IP. In 2022, Mamo was the first Fintech startup licensed by the DFSA with a Cat 3C Providing Money Services licence; allowing it to accelerate growth and expand into new markets and financial services.

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