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Senior Customer Service Representative

Latitude
Owings Mills, MD
On-site
Full Time

Summary

Responsibilities

  • Build and maintain strong relationships with key customers.
  • Assist Sales with inventory, accounts payable, and accounts receivable.
  • Manage and resolve complex customer issues and complaints.

Requirements

  • 5+ years of manufacturing support experience.
  • Experience managing sales accounts receivables, accounts payables, and inventory.
  • Experience with Sage 100 is a plus.

Benefits

  • $40,000 - $55,000 a year

Apply Now

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Full Details of Job Post

As a Senior Customer Service Representative, you will play a pivotal role in managing and resolving customer inquiries, issues, and requests.

Duties

    • Build and maintain strong relationships with key customers, ensuring their needs are met and expectations are exceeded.
    • Assist Sale's with inventory, AP, and AR.
    • Entering orders and supporting documents for inventory.
    • Manage and resolve complex customer issues and complaints, coordinating with other departments as necessary to ensure swift resolution.
    • Maintain an in-depth understanding of our product lines, manufacturing processes, and industry standards to effectively address customer needs.
    • Answer phones to answer any questions customers or clients have.

Requirements

    • 5+ years of manufacturing support experience is required.
    • Experience managing sale's accounts receivables, account payables, and inventory.
    • Answer day to day questions customers have.
    • Experience with Sage 100 is a plus.
$40,000 - $55,000 a year

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!