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Senior Scrum Master

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Softrams

Remote USA

Remote

Full-Time

Calm

Summary

Responsibilities

Guide, coach, and mentor the team to increase productivity and agility.
Facilitate SAFe ceremonies and educate the team and clients on their benefits.
Monitor, apply, and report meaningful metrics that help the team to understand effort and workflow.

Requirements

Experience as a full-time Scrum Master.
Certified Scrum Master (CSM) or similar agile project management certification.
Experience using agile project management tools, preferably JIRA and Confluence.

Work-Life Balance Benefits

Flexible working hours based on team needs.
100% remote-first team environment.

Benefits

65%-75% company-sponsored premiums towards Medical, Dental & Vision Insurance.
Retirement 401(k) Plan with employer matching.
Vacation & Sick leave.

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Full Details of Job Post

Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S.

Recognized as a Top Workplace USA (2024)

Recognized as one of the Top Workplaces in Technology (2023, 2021)

INC 5000, Fastest growing companies in America (2023, 2022)

Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area

2020 NXT UP - Top Federal Emerging Technology and consulting firms

2020 Inaugural DC Metro’s Most Successful Companies

2020 Washington Technology Fast 50

NVTC Tech 100 (2020, 2019)

Job Description:

As a Scrum Master, you will use an Agile mindset and the Scrum framework to guide agile teams through the development process, consistently delivering value to our customers. You will serve as a facilitator, coach, and mentor, helping the team become self-organizing and empowered to make effective decisions. You will also advise clients on improving their agile processes.

Required Qualifications:

Experience applying scrum and growing agile teams as a full-time Scrum Master.
Certified Scrum Master (CSM) or similar agile project management certification.
Experience using agile project management tools, preferably JIRA and Confluence.
Bachelor of Science degree or 4+ years of prior relevant experience.
Excellent written, verbal, and interpersonal communication skills.
Excellent time management.
Ability to quickly sense when an issue needs to be discussed or triaged.

Preferred Qualifications:

SAFe (Scaled Agile Framework) experience and certification.
Experience affecting change in organizations working towards Agile adoption.
Experience in any part of the software development lifecycle - as a developer, tester, analyst, product manager, project/program manager, etc.
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality.
Relevant understanding of CMMI Level 3 Concepts.

Responsibilities:

Guide, coach, and mentor the team to increase productivity and agility- within the team and the broader environment. Help the team learn how to communicate their needs.
Be the example you want to see in your teams, lead with professionalism, and be organized and objective. Be respectful of people's time.
Understand the client’s agile processes, determine where the team fits into those processes, and find ways to gain buy in to approve the processes over time.
Facilitate SAFe (Scaled Agile Framework) ceremonies (PI Planning, ART Sync, etc.) and educate the team and clients on their benefits. Empower teams to take ownership of the ceremonies and outcomes, adjusting their work streams as improvement opportunities are identified.
Facilitate team exercises like Value Stream Mapping to make work, workflows, etc. visible for the team to help identify bottlenecks and opportunities to optimize.
Monitor, apply, and report meaningful metrics that help the team to understand the effort, workflow, and bottlenecks.
Leverage visualization (dashboards, Kanban, or other visual indicators available) to help the team see daily progress.
Support the product owner and client product manager in maintaining a healthy, robust backlog and implementing effective sprint planning.
Represent the team to the program and client. Work with the client RTE to define and implement actions.
Serve as a backup to the product owner as needed (i.e., participate in PO Sync at ART level).
Occasional travel to the Baltimore/DC metro region may be required

Team Support:
Foster team collaboration and communication.
Ensure that goals, scope, and product domain are understood by everyone on the team.
Work with the team to adapt to changes that yield better results.
Encourage an experimental and fail-fast mindset.
Remove impediments to the team’s ability to perform by working closely with the team and stakeholders. This may include Product Owners, leadership, other teams, and the support organization.
Facilitate the creation and maintenance of team working agreements, definition of ready, and definition of done,updating as needed at regular intervals.
Manage a transparent Coach’s notebook (visible to the team) on ongoing performance and opportunities for improvements. Coach individually or as a group as needed.
Facilitate cross-team coordination, tracking, and following up with external dependencies.
Serve as a buffer between external distractions and the team, improving team focus.

Leadership and Guidance:
Build high-performing teams by collectively navigating interpersonal conflicts, challenges, and growth opportunities. Build trust among team members.
Encourage brain-storming and creative thinking. Encourage the team to be confident, courageous, and think outside the box.
Coach the team on agile principles with a goal of continuous improvement.
Able to observe team dynamics, recognize the strengths and weaknesses of individual team member contributions, and coach them to improve.
Create a fun sharing and learning environment, experimenting with various ideas to improve delivery, including pair-programming and cross-functional training.
Thrive in a fast-paced environment, across diverse systems and groups.
Be a business-driven person who stays ahead of the team’s needs. Proactively seek to identify risks or dependencies.
Follow up on impediments and keep timelines visible and on the team’s mind.
Strong communications skills- inspire the team to steward high-quality products, following agreed-upon best practices and processes.

Support Agile Practice:
Participate in Lean Agile Center of Excellence.
Continue Agile education and share new knowledge with other Agilists.
Be bold, be brave, and help Agile adoption in all aspects.
Engage in corporate educational initiatives (brown bag, yearn-to-learn, etc.)

The above description reflects the details considered necessary to describe the principal functions of the role and should not be construed as a comprehensive description of all the work requirements that may be performed in the role.

Benefits and Perks:

65%-75% company-sponsored (including dependents) premiums towards Medical, Dental & Vision Insurance. 100% employer sponsored STD, LTD & Life Insurance (min $100K). Voluntary Life insurance option available.
Retirement 401(k) Plan with employer matching. Immediate vesting.
Vacation & Sick leave
Maternity & parental leave
Discretionary Bonus, Spot awards, Gifts, Tenure based rewards.
Company sponsored role-based certifications/training.
Monthly Doordash DashPass subscription.
Group discounts via LifeMart ADP

Public Trust Clearance:

This role requires the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.

Work Location:

We have open-collaboration offices in Leesburg VA and Baltimore MD for those who may prefer to work on-site. However, Softrams is a 100% remote-first team environment. Softrams works in the eastern time zone and standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.

About Softrams:

Softrams is a Maryland and Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, mobile apps, DevOps, big data analytics, data science, and cyber security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient and usable.

EEO Statement:

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