Senior Training Content Specialist

This role will be accountable for helping build and create high-quality lab content and suggest improvements toward publishing hands-on labs that are on-time and on-budget. As such, they will work with customers to build hands-on training experiences (labs) that align with customer needs and our requirements for labs and scored labs

Responsibilities:

• Take guidance and instructions from lab authors and SMEs to build hands-on labs to our standards ocused on customer needs and satisfaction.
• Work day-to-day with the Content Services lab group to consistently refine and accelerate our development process to ensure high quality standards balanced with consistent margins.
• Collaborate with internal lab development stakeholders and customers to build virtualized environments with supporting learning instructions that meet identified requirements, provide verification that tasks are challenge centric.
• Assist in writing PowerShell/BASH scripts to deploy and score labs as needed and use the specific features of the platform to create the best learner experience.
• Communicate and follow-up with customers throughout the product development lifecycle, proactively identifying and eliminating situations deviating from best practices.
• Proctor customer deliveries and events when needed and within scope for project.
• Support efforts for proactive technical expectations and processes for lab creation that promotes performance testing/scored labs as a standard practice.
• Leverage the technical components of a scalable lab development process for lab development.
• Support a content promotion process from development, QA, and production for every project.
• Maintain a proactive and open line of communication with the project team for all content efforts.
• Stay up-to-date and proactively learn about updated and new technologies.
• Understand existing and emerging technologies as they relate to company solutions.
• Share recommendations for platform improvements.
• Understand the products and solutions offered by the company and as needed, advise on solutions during customer conversations.
• When applicable, provide expertise on technologies that are the subject of lab projects.
• Participate in extended and continuing education, research, and competitive analysis to understand the learning and EdTech market.
• Maintain professional and technical knowledge by attending workshops.
• Represent the company professionally during webinars, customer meetings and corporate events as required.
• Develop and maintain a cohesive set of real-world, scenario-based labs to reinforce the learning objectives
• Coordinate with the Technical Curriculum Architect to ensure that hands on labs are built for scalability and long-term support
• Utilize automated lab and courseware publishing process to manage and deploy content
• Work with the Instructional Designers to provide support and maintenance for the deployed hands- on labs
• Determine services and features to be included in course lab exercises, based on intended audience profile, learning objectives, best practices and strategic initiatives
• Collaborate with Subject Matter Experts (including Curriculum Developers, Technical Trainers,
• Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training that meets the learning objectives
• Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis.
• Other strategic business initiatives or special cross-functional project involvement as required.

To be successful in this role, you will have:

• Four (4) or more years of experience in a technical environment that can be a combination of positions such as: Lab Development, Systems Administration, Systems Automation, and/or Support Engineering
• Experience using PowerShell to query endpoints or automate solutions
• Preferred experience using Bash and Python to query endpoints or automate solutions
• Experience using CSS and JavaScript a plus
• Technical skills across a broad range of cloud and on-premises platforms, including experience with
• Microsoft Azure, AWS, VMware, Hyper-V, Linux, and Docker. Working knowledge of Google Cloud
• Platform and others is helpful.
• Proven technical skills implementing, administering, and automating cloud and on-premises platforms and services using PowerShell, BASH, CLIs, and related scripting. Experience in DevOps and related disciplines highly desired.
• Ability and willingness to participate in multiple technical projects concurrently.
• Desire and ability to work in a fast-paced environment.
• Experience developing training curriculum, training aides, and other self-paced or instructor led training content is a substantial benefit.