Support Specialist

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

As a Support Specialist, you will be joining an outstanding Technical Support team. You will provide front line support that focuses on in-office, email and chat support worldwide. Effective troubleshooting and the ability to find solutions quickly will be foundational to your role. Your ability to own problems from end to end and work to root-cause will be key to your success. You’re someone whose curiosity drives them to learn new technologies quickly and supports their peers through complex issues. You are a person that loves fixing problems and gains fulfillment in helping others solve their technology challenges, no matter how small or unique.

Core Responsibilities

• Troubleshoot and solve issues ranging from hardware, software, networking and mobile support tickets.
• Install, configure and maintain Windows and Mac workstations.
• Support new user setup including new hire training.
• Provide in-office walk-up support in a fast paced environment.
• Create and maintain documentation of SOP and self help support materials.

What We Value

• Excellent interpersonal communication and customer service skills.
• Proactive collaboration with the larger IT organization to identify potential large scale problems.
• Motivation and ability to work as part of a distributed team.
• Excellent time management and multi-tasking skills.
• Actively maintain knowledge of the latest technology, and industry trends.
• Willingness to participate in on-call rotation.

What We Require

• 2+ years of experience in providing desktop/help desk support.

The estimated salary range for this position is estimated to be $25/hour to $27/hour. Further note that total compensation for this position will be determined by each individual’s relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.

Our benefits aim to promote health and wellbeing across all areas of Palantirians’ lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.

•  Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance

•  Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance

•  Commuter benefits

•  Take what you need paid time off, not accrual based

•  2 weeks paid time off built into the end of each year

•  10 paid holidays throughout the calendar year

•  Supportive leave of absence program including time off for military service and medical events

•  Paid leave for new parents and subsidized back-up care for all parents

•  Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation

•  Stipend to help with expenses that come with a new child

•  Employees can enroll in Palantir’s 401k plan

We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.

In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office.