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Technical Ops Support（web3)

Binance
Southern Europe / Eastern Europe
Remote
Full-time: Remote
3
Stressful

Full Details of Job Post

Responsibilities:

    • This is a 24x6 customer support team. Team members will be on rotation shift., covering support channels across, Forum, Telegram group and Discord.
    • Hands on technical support. Analyst issue and provide solutions and suggestions.
    • Deliver a stellar customer experience(i.e. SLA).
    • Understand customer needs and how to meet unique challenges and goals.
    • Seek product feedback and track usage/performance, driving our product roadmap.
    • Build and maintain ongoing relationships with multiple stakeholders, both internally and externally.
    • Partner with internal teams to drive long term solutions / product development decisions.
    • Work in a quick changing environment.

Requirements:

    • Candidate needs to be in the EU time zone.
    • Excellent English in both speaking and writing.
    • Min 1+ years of experience in a technical support role.
    • Technical degree.
    • Strong analytical skills.
    • Ability to understand and troubleshoot complex technical issues.
    • Strong communication skills with internal and external stakeholders.
    • Excellent people skills to monitor.
    • Interest in blockchain and crypto technologies.
    • Experience with blockchain/web3 is a must.

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