Notice:
This job posting is now over 3 months old. It is likely closed or filled. We recommend not applying and focusing on more recent opportunities instead.
Responsibilities:
Provide first-line technical support to clients via phone, email, and remote desktop tools.
Diagnose and troubleshoot IT issues related to hardware, software, networking, and applications.
Escalate unresolved issues to appropriate support teams or vendors and follow up to ensure timely resolution.
Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
Proactively monitor client systems and infrastructure for potential issues and performance degradation.
Assist with onboarding new clients, including configuring and deploying hardware and software as needed.
Collaborate with other members of the MSP team to share knowledge, best practices, and solutions.
Participate in ongoing training and professional development to stay current on technology trends and best practices.
Qualifications:
2+ years of experience in a technical support role, preferably in a Managed Service Provider (MSP) environment.
Strong technical skills and knowledge of Windows operating systems, Microsoft Office applications, Active Directory, and networking concepts.
Experience with remote desktop tools and ticketing systems (e.g., ConnectWise, Autotask, Zendesk).
Excellent communication and interpersonal skills, with the ability to communicate technical information clearly and effectively to non-technical users.
Strong problem-solving and troubleshooting skills, with a focus on delivering timely and effective solutions to clients.
Customer-focused attitude with a commitment to delivering exceptional service and support.