WordPress Developer/Level 1 Desktop Support Specialist

We are seeking a talented and motivated WordPress Developer/Level 1 Desktop Support Specialist to join our team. The ideal candidate will have a strong foundation in WordPress development and be capable of providing excellent Level 1 support for Windows and general desktop issues. This role involves managing and troubleshooting WordPress sites, addressing customer inquiries, and providing end-user support for Windows environments.

Responsibilities:

• WordPress Development and Maintenance:
• Install, configure, and update WordPress themes and plugins.
• Perform routine maintenance tasks, including backups, updates, and security checks.
• Customize WordPress themes and plugins to meet client specifications.
• Troubleshoot and resolve issues related to WordPress performance, security, and functionality.


• Level 1 Desktop Support:
• Provide Level 1 support to end-users via email, chat, and phone.
• Troubleshoot and resolve Windows-related issues, including software installations, network connectivity, and account access.
• Assist with basic hardware troubleshooting (e.g., printers, monitors, peripheral devices).
• Log and manage support tickets using our helpdesk system.
• Escalate complex problems to higher-level support when necessary.


• Customer Service:
• Deliver excellent customer service by addressing client needs promptly and professionally.
• Provide clear and concise guidance and support to clients with varying levels of technical expertise.
• Maintain a positive and empathetic attitude when interacting with clients.

To be successful in this role, you will have:

• Required Skills and Qualifications: 
• Proficiency in WordPress, including theme and plugin management.
• Basic knowledge of HTML, CSS, and JavaScript.
• Familiarity with common WordPress issues and their resolutions.
• Experience with helpdesk support and ticketing systems.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in troubleshooting Windows operating systems and related software.
• Experience with basic hardware troubleshooting.
• Ability to work independently and as part of a team.


• Preferred Qualifications: 
• Experience with WordPress development (custom themes and plugins).
• Knowledge of web hosting environments and cPanel.
• Basic understanding of SEO principles and practices.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.
• Experience with other content management systems (CMS).