Claims Payment Associate (Hybrid or Remote)

Full Details of Job Post

Century Automotive Service Corporation, a MAPFRE USA Company, based in Albuquerque, New Mexico, is a leading provider of extended warranty programs and ancillary finance and insurance products. Century currently markets its products through specialized F&I (Finance & Insurance) Agencies that have relationships with car dealerships around the United States.

We are looking for dedicated Customer Service / Claims Processing talent to join our team.   

We offer a Hybrid schedule (4 days in office/1 day remote) in our Albuquerque, NM office or will consider fully remote candidates with prior Customer Service and Claims Payment experience

This position pays to $17.50/hour to start.

Comprehensive benefits as of Day One

Regular Schedule: Monday through Friday, 9:30 a.m. to 6:00 p.m. MT / some overtime is required as outlined below and authorized by management. (Training schedule Monday-Friday, 8:30 a.m. – 5:00 p.m. MT)

Summary This position is responsible for receiving claim and maintenance invoices from multiple dealerships and independent repair facilities, paying them in the order received per check or credit card depending on the repair facility’s billing setup, communicating with repair facilities over the phone clarifying and correcting billing issues. 

Essential Duties and Responsibilities

• Processing claims reimbursements
• Ensuring invoice amounts match with the authorized claim amount
• Ensuring invoices contain correct names and signatures before paying
• Communicating with dealerships and repair facilities to correct invoices and billing issues
• Copying and distribution of new business checks and accompanying contracts and remittances
• Scanning contracts and remittances
• Scanning payment repair orders and checks
• Answering phone calls from dealerships, repair facilities, and other customers and assisting them with their inquiries regarding claim payments.
• Special projects and other duties as assigned
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Work Environment:  Office/Call Center.  Majority of work is completed while sitting at a computer.

Competencies:  Must be able to work in a fast paced environment and ensure payments are processed correctly and accurately.  Must be organized with the ability to multi-task and adjust priorities throughout the day.  Must be comfortable working in a fast paced environment. Must possess good customer service skills with the ability to actively listen and follow direction. Must have the ability to work independently or as part of a team.

Communication: Must be able to effectively communicate with employees at all levels of the organization, customers, agents and clients.

Excellent Client / Customer Service Skills: Must possess a customer service attitude and be able to ensure all customers, and/or client related issues are handled in a professional and courteous manner.

Decision making skills: Must be able to analyze and/or gather all available information for the formulation of sound decisions to effectively resolve a variety of issues.

Analytical skills: Must be detail oriented and accurate.

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If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at [email protected].

We are proud to be an equal opportunity employer.