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Client Collections Analyst (Remote)

Latitude

Washington, DC / Philadelphia, PA / Wilmington, DE / Baltimore, MD / Chesterbrook, PA

Remote

Salary: USD60,000.00 - USD75,000.00

Moderate

Summary

Responsibilities

Contact clients to discuss overdue accounts and arrange payment plans.
Work with attorneys and billing staff to resolve billing issues and disputes.
Reconcile client accounts and track payment history.
Develop and implement strategies to improve collection rates and reduce outstanding balances.
Prepare and analyze reports on collections and aging accounts.
Ensure compliance with firm policies and collection laws and regulations.
Provide excellent customer service to clients, addressing inquiries and concerns promptly and professionally.
Maintain accurate and up-to-date records of collection efforts and client communications.

Requirements

Strong background in collections, preferably in a law firm environment.
Excellent communication skills.
Ability to work remotely while living a commutable distance from specified offices.

Benefits

$60,000 - $75,000 annual salary
Remote work opportunity
Potential for flexible hours

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Full Details of Job Post

Position Summary:

The Client Collections Analyst is responsible for managing the collection process for client accounts receivable. This role involves interacting with clients, tracking payments, resolving billing issues, and ensuring timely collection of outstanding balances. The ideal candidate will have a strong background in collections, preferably in a law firm environment, and excellent communication skills.

This position is remote but candidates must live a commutable distance away from one of the following offices: Philadelphia, Baltimore, Chesterbrook, Wilmington or Washington DC.

Responsibilities:

Client Communication: Contact clients to discuss overdue accounts and arrange payment plans.
Billing Resolution: Work with attorneys and billing staff to resolve billing issues and disputes.
Account Reconciliation: Reconcile client accounts and track payment history.
Collection Strategy: Develop and implement strategies to improve collection rates and reduce outstanding balances.
Reporting: Prepare and analyze reports on collections and aging accounts.
Compliance: Ensure compliance with firm policies and collection laws and regulations.
Customer Service: Provide excellent customer service to clients, addressing inquiries and concerns promptly and professionally.
Documentation: Maintain accurate and up-to-date records of collection efforts and client communications.