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Client Services Specialist

OutsourcedStaff

Manila

Remote

Full Time (Work From Home)

Moderate

Summary

Responsibilities

Preparation of quote folders from data and requests provided.
Contacting customers via phone or email to answer queries and obtain missing information.
Support the Client Solutions team and respond to all enquiries promptly.

Requirements

Strong data entry and ongoing database management skills.
Excellent verbal and written communication skills with clients and employees.
Ability to identify opportunities for improvements to existing processes.

Work-Life Balance Benefits

Flexible working hours
Work from home options
Supportive company culture

Benefits

Competitive salary
Opportunities for professional development
Involvement in a diverse and collaborative work environment

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Full Details of Job Post

About the Company:

Our client provides Height Safety Systems, Equipment and Consulting Services to the facilities management, construction, manufacturing, mining and public sectors. The role of Customer Service/ Internal Sales Specialist is diverse and requires an individual who is flexible, able to work under pressure, provide prompt responses to client enquiries and reports regularly to the Client Services Team Leader to generate strong sales from relationships with clients. This role is also required to generate sales to deliver the budget.

QUALIFICATION & EXPERIENCE: The Customer Service/ Internal Sales Specialist must have and maintain.

Strong data entry and ongoing data base management
Be able to enhance and maintain excellent relationships with staff and clients
Estimates and reports produced in a professional manner as per company templates
Demonstrates excellence in communication (verbal and written) with employees
Demonstrates excellence in communication (verbal and written) with clients
Regular reporting to the Client Services
Accountability for time and efficiency
Demonstrated ability to problem solve to meet organisational objectives
Relevant Training Qualifications and or work based or industry experience.

LIASES WITH:

Clients
Finance and Administration team
Sales Team
Service Delivery team
Servicing technicians
Contractor
Other parties as required

RESPONSIBILITIES: (Including but not limited to the following general statements describing the nature and level of work expected)

Preparation of quote folders from data and requests provided including from new installations, inbound leads, clients and prospective clients
Preparation of quotes for qualified opportunities
Following up clients to secure their orders
Receiving and processing of client orders
Contacting customers via phone or email to answer queries and obtain missing information
Directing feedback from customer to relevant departments
Identifying new products to win work with
Identify opportunities for improvements to existing processes and procedures
Support the Client Solutions team
Data mining to locate contact information for sites where we have records of installations
Maintenance of the quotes register/CRM/other systems
Provision of necessary paperwork to the Service Delivery Team for won jobs
Respond to all enquiries a.) Clients/sales enquiry within 24 Hrs b.) Other enquiries within 48 Hrs
Day to day reporting and documentation provision to the Client Services Team Leader as requested
On occasions were work load is high or low in other roles it is expected that all employees of our business will collectively work together to minimise work loads of others
Act in your role as directed by the Client Services Team Leader
Adhere to all company WHS procedures and other relevant company policies
Perform other such duties as required which are consistent with the employee’s skill and competence. These may include; pricing and quoting of works, data validation of pricing, providing input into the pricing model itself, feedback on processes and suggestions for improvement of processes to exceed client expectations, answering the phone.

KEY PERFORMANCE INDICATORS:

Sales and Gross Profit budget delivery
Quote volume, quote follow-up, and conversion rate
Accuracy of data entered into company systems
Demonstrated excellent communication and cooperation with fellow employees and contractors regarding ongoing works and company expectations.
Client expectations achieved or exceeded
Reporting to the Client Services Team Leader
Effective written and oral communication with all relevant parties regarding daily business activities.
Accountability for time, completion of priorities
Continuous improvement of professional service and systems
Honesty and integrity in the delivery of all aspect of the role
Compliance to company policies and procedures
Providing a safe workplace

KEY COMPETENCIES:

Sales

Has the functional and technical knowledge and skills to exceed sales and profit targets.

Functional/Technical Skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Building profitable and growing businesses

Always strives to deliver significantly strong revenue and profit growth of the business. Developing strategies to profitably grow new markets and customers.

Team work

Enjoys an environment in which people are involved, included and have a sense of ownership.

Customer Focused

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes effective relationships with customers and gains their trust and respect.

Adaptability

Adjusts personally to high pressure, rapidly changing business conditions and uncertain business environments.

Ethics and Values

Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what they preach.

JOB PERFORMANCE INDICATORS

Consistently achieves sales targets
Produces accurate and complete sales reports on time every time
Diligent follow up of all quotes and submissions
Well organised and participates effectively in relevant areas
Identifies and capitalises on market opportunities
Demonstrates a sound understanding of market and displays customer service qualities commensurate with the position

SupportNinja

Manila Remote Full Time

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